Customer Success Manager jobs in United States
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Terrakotta · 1 month ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$60K/yr - $70K/yr
date0+ years exp

Terrakotta is a company seeking a highly organized and proactive Customer Success Manager to support their growing team. The role involves onboarding customers, providing support, developing training materials, and contributing to marketing initiatives.

Artificial Intelligence (AI)Information TechnologyInternetSales AutomationSoftware
badNo H1Bnote

Responsibilities

Onboarding and Activating Customers: Oversee the entire onboarding process, ensuring a smooth and effective transition for customers onto the Terrakotta platform
Customer Support: Provide ongoing support to customers as they use Terrakotta, resolving issues and ensuring their success with the platform
Customer Service Structuring: Develop onboarding materials, how-to guides, and other product-related content to assist customers and improve the user experience
Marketing Initiatives: Lead and contribute to specialized marketing projects that drive engagement and customer activation
Sales Support: Collaborate with the sales team on specific sales-related activities, assisting in closing deals by providing technical or product expertise

Qualification

Customer Success ManagementMarketing InitiativesData Analytics ToolsCRM SoftwareDesign ToolsCommunication SkillsOrganizational Skills

Required

0–2 years of experience in marketing, operations, customer success, or a related field (new grads welcome!)
Strong communicator with excellent writing skills
Highly organized and reliable—able to manage multiple tasks and keep things on track
Familiarity working with Excel, Google Sheets, and other data analytics tools
Comfortable learning new tools and stepping into ambiguous situations with a positive attitude
People-oriented and excited to help others succeed

Preferred

Experience with light design tools (Canva) or marketing platforms (HubSpot, Mailchimp)
Familiarity with CRM or project management software
Interest in tech, startups, or customer experience

Benefits

Comprehensive benefits package (healthcare, PTO, etc.)

Company

Terrakotta

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Terrakotta is a web phone that allows users to communicate with leads and leave AI-generated voicemails.
dateFounded in 2022
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.terrakotta.ai

Funding

Current Stage
Early Stage
Total Funding
$0.5M
Key Investors
Y Combinator
2024-02-27Pre Seed· $0.5M

Leadership Team

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Vincent Wilson
Founder & CEO
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Company data provided by crunchbase