Harness · 3 days ago
Customer Marketing & Community Manager
United States
Full-time
Remote
Mid Level
$130K/yr - $145K/yr
3+ years expHarness is a leading AI-powered software delivery platform, and they are seeking a Customer Marketing & Community Manager to enhance customer engagement and community programs. This role involves managing community initiatives, driving member recruitment, and executing customer marketing programs to ensure impactful storytelling and collaboration.
Artificial Intelligence (AI)Developer ToolsDevOpsProductivity ToolsSaaS
Responsibilities
Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections
Drive member recruitment and develop new ways to grow community membership
Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs
Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement
Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections
Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers
Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming
Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track
Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics
Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries
Qualification
Required
3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps
Strong project management and organizational skills with the ability to juggle multiple programs and priorities
Excellent written and verbal communication skills; you're as comfortable writing a customer spotlight as you are drafting a community email
A natural relationship-builder who enjoys collaborating across teams and working directly with customers
Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions
Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability
Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices
Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works
Benefits
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement
Company
Harness
Harness provides a software delivery platform that helps engineering teams build, deploy, and operate applications through a set of tools.
501-1000 employees
H1B Sponsorship
Harness has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (22)
2023 (10)
2022 (36)
2021 (6)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$775MKey Investors
Goldman SachsSilicon Valley BankNorwest
2025-12-11Series E· $200M
2025-12-11Secondary Market
2024-05-14Debt Financing· $150M
Leadership Team
Jyoti Bansal
CEO & Co-Founder
Ravitej Yadalam
Senior Director of Product Management
Recent News
DevOps.com
2026-01-16
2026-01-14
2026-01-07
Company data provided by crunchbase