Apply on Employer Site

Guild Mortgage · 1 day ago

Manager, Loss Mitigation

San Diego, CA

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $102K/yr

7+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers. The Manager, Loss Mitigation is responsible for overseeing the Loss Mitigation SPOC team, ensuring compliance with laws and regulations, and managing day-to-day operations to meet productivity expectations.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Review daily reporting for accuracy, proper documentation, and timely turn-around, review for any exceptions that pose audit related risks

Monitor staff pipeline reports for production levels and documentation; oversee the LM SPOC team’s performance based on production and call quality expectations

Oversee and manage the development and review of policies and procedures related to servicing functions, within the scope of the servicing team. Policies and procedures updated at minimum annually or as required by regulatory changes

Responsible for maintaining M.L.O. Licensing and CEU (educational) requirements (approximately 40 hours annually) within the team, as needed

Respond to complaints/appeals by determining the merit, reviewing the appeal response letter draft, and ensuring it is brought to a satisfactory conclusion

Respond to escalations of borrower complaints, investor inquiries and litigation mediation

Respond to audit findings (both internal and external audits) and develop remediation a plan if needed

Manage department projects that encompass improvements and modifications to current processes, implementation of new processes, and skills training

Monitor LM SPOC calls to ensure adherence to Call Quality expectations, Regulatory requirements, and Investor guidelines

Implement performance management standards and provide timely feedback to employees to ensure company and business unit goals/expectations are met

Perform hiring activities in a fair and impartial manner to ensure all qualified candidates are properly vetted

Work closely with the leadership team to implement a Call Quality program and incentive structure that is effective, fair, and sustainable

Reinforce continuous improvement ideals and identify opportunities to meaningfully improve internal processes

Perform other duties, as assigned

Qualification

Mortgage default experienceLoss mitigation knowledgeRegulatory compliance expertiseSupervisory experienceAdvanced math skillsDocument retention softwarePatienceInterpersonal skillsProblem-solving skillsOrganizational skillsWritten communication skillsAttention to detailInitiative

Required

High school diploma and some college, technical training or equivalent required

seven or more years total experience in mortgage default or loss mitigation, with at least four years in a supervisory role required

Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations

Strong interpersonal and problem-solving skills

Highly organized and detail oriented; ability to work in a fast-paced, department-metrics-driven environment required

Advanced math skills required

Proficiency with basic internet searches, data entry, Microsoft Word, Excel, PowerPoint, and Outlook required

Must exercise accuracy, alertness, good judgment, initiative, courtesy, tact, and patience

Well-developed written and communication skills; ability to be organized in a fluid environment