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Otsuka America, Inc. · 2 weeks ago

Senior Information Technology Analyst

San Francisco, CA

Full-time

Hybrid

Senior Level

$120K/yr - $140K/yr

5+ years exp

Otsuka America, Inc. is seeking a Senior Information Technology Analyst in San Francisco. In this hybrid role, you will provide hands-on support for a wide range of IT systems, working closely with experienced staff to resolve issues and improve processes.

Consumer GoodsDietary SupplementsPharmaceutical

Comp. & Benefits

Hiring Manager

Debbie Lujan, SPHR

Responsibilities

Provide operational and end user support for IT systems and activities, including:

Windows AD, Azure, and AWS environments

Server deployment, management and monitoring

Audio-Visual systems, including Poly equipment and Teams Rooms

Telephony systems, including Teams Voice and mobile devices

O365 services, including Exchange Online, Intune, SharePoint, Teams

User accounts and permissions

Printers and copiers

Shadow senior team members to extract and document tribal knowledge, focusing on undocumented processes and troubleshooting steps

Identify repetitive support tasks and propose self-service or automation solutions

Provision, deprovision, install, maintain, and support users, applications and devices. Coordinate repair of company devices

Provide technical support, guidance, and training to users

Troubleshoot and diagnose hardware and software problems. Ensure full resolution within a timely manner

Ensure adherence to corporate standards

Monitor and report system performance

Maintain system and training documentation. Perform log review and maintenance

Assist and coordinate with other members of the IT team

Perform other related duties as assigned

Qualification

O365 applicationsWindows ServerMicrosoft AzureIT systems administrationAWSCustomer serviceTroubleshooting skillsAnalytical skillsCommunication skillsTeam collaboration

Required

Background in O365 applications and services, including Microsoft Office, Teams, Exchange, SharePoint, Intune, Power Apps, etc

Background in end user support & training

Excellent customer service and interpersonal skills, including the ability to communicate technical information, both verbally and written, to a wide range of users

Experience in IT systems and network administration, including specific knowledge of Windows Server and Microsoft Azure

Experience in a broad range of IT systems (hardware, software, printers, firewalls, routers, etc.)

Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment

Excellent troubleshooting, problem solving, critical thinking and analytical skills

Excellent attention to detail, and good work habits under pressure

Readily adaptable to the changing needs of the business, with ability to manage multiple priorities

Ability to collaborate with multiple parties to solve problems

Ability to prepare reports, conduct investigations, and review documents/logs

Ability to learn and support new and fast-changing technologies

Ability to use sound judgement, identify next steps to be taken, and develop appropriate solutions

Bachelor's Degree in relevant field or other relevant professional experience

5+ years of network administration and helpdesk experience