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Haynes and Boone, LLP · 21 hours ago

Manager of Billing

Dallas, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Haynes and Boone, LLP is a legal services firm seeking a Manager of Billing. This role is responsible for supervising billing coordinators, ensuring compliance with billing processes, and interfacing with attorneys and clients to maintain high billing standards.

Consulting

Responsibilities

Oversee a broad scope of practices including those with more technically complicated billing procedures

Monitor billing integrations including soft cost loads and address issues as needed

Oversee and support month-end billing processes including the proforma run and distribution

Monitor billing coordinator workloads and activity, review and approve employee time in Workday, and document and perform annual employee appraisals

Ensure team and firm billing policies, procedures, and timelines are followed and recommend improvements to same

Oversee and manage response to client accruals/charge estimates, budgets requests, and other client-specific reporting requests

Mentor the Billing Supervisors and conduct training sessions with new hires, attorneys, and secretaries in group settings, as well as on an individual basis

Work with the firm’s Business Development and Pricing teams in reviewing and responding to RFPs

Review, assess, and ensure compliance with Outside Counsel Policies and Procedures

Assist with system change control items that impact the billing team including documenting functional requirements and performing user acceptance testing

Communicate professionally and courteously with clients, attorneys, paralegals, and other staff

Monitor and respond to email received in the billing group team mailbox

Manage and monitor the billing group calendar and Smartsheets

Enter and maintain client and matter special rating and discounting in Elite 3E

Review and ensure client electronic billing setups and on-going maintenance are completed timely and accurately

Monitor ebilling rejections, disputes, and short pays to ensure timely response and resolution

Monitor new client matter intake to ensure Billing team members are reviewing and approving/returning forms timely

Liaison to IT and vendors for testing and implementing any template or system changes

Provide backup support to the Senior Manager of Billing

Assist with special projects as needed

Perform other related duties as needed or assigned

Qualification

Billing processesMicrosoft ExcelSupervision experienceAnalytical skillsClient focusTime managementOrganizational skillsCommunication skillsMentoringAdaptability