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Verdesian Life Sciences · 2 weeks ago

Customer Service Representative – International Focus

Cary, NC

Full-time

Onsite

New Grad, Entry Level

Verdesian Life Sciences is seeking a Customer Service Representative with an international focus. The role involves managing customer orders, coordinating shipping and documentation, and ensuring compliance with regulatory requirements.

BiotechnologyFood ProcessingLife ScienceNutrition

Responsibilities

Act as the front-line customer contact for order management and execution

Acknowledge and enter customer purchase orders into Oracle ERP promptly

Coordinate inventory, shipping schedules, and contingency planning for product shortages

Prepare and review international shipping documentation (commercial invoices, packing lists, certificates of origin, regulatory labels, customs paperwork)

Ensure compliance with state and international regulatory requirements for labeling and documentation

Provide timely updates on open orders and invoice orders within 24 hours of shipment

Resolve customer issues promptly and collaborate with internal teams to meet business needs

Qualification

International shipping experienceERP systems proficiencyMicrosoft ExcelSalesforce experienceBilingualOrganizational skillsAttention to detailVerbal communicationWritten communication