Duke University · 2 weeks ago
Business Systems Analyst II, Business Intelligence, Duke Alumni Engagement and Development (AED)
Durham, NC
Full-time
Onsite
Mid Level
$62K/yr - $96K/yr
3+ years expDuke University is committed to optimizing enterprise performance within the advancement community through its Business Intelligence Systems & Projects. The Business Systems Analyst II will play a key role in project management, process support, and improvement initiatives, working collaboratively with various stakeholders to enhance systems and processes for the Alumni Engagement and Development community.
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Responsibilities
Provide project management support and build a collaborative partnership with colleagues in Alumni Engagement and Development, schools/units, Duke Health, etc. to identify processes and systems in need of improvement
Participate and manage project tasks for routine work, ad-hoc tasks, and process improvement efforts
Apply team’s project management standards, technical skills, and functional knowledge to meet project requirements
Drive successful project execution from intake to delivery
Manage project intake and prioritization
Gather and document project requirements
Create and maintain project roadmaps, plans, and budgets
Facilitate effective communication and collaboration across teams
Implement change management processes
Ensure successful project delivery
Collaborate effectively with key stakeholders
Utilizes project management and visual platforms like Asana, Jira, Mural, Figma, PowerPoint, etc
Adopts Agile, Design Thinking, Lean, and other established frameworks to plan, execute, communicate, and document projects
Participate in design and facilitation of design thinking workshops for process improvement initiatives
Leverage advancement community and enterprise systems to manage projects effectively on time and within budget
Regularly assist members of the Business Intelligence department to successfully complete priority projects
Provide routine and advanced technical and process support for advancement community systems, such as CRM, reporting, project management, and business intelligence platforms
Perform user management functions and functional/technical support using ticketing and triaging systems
Support on-going and ad-hoc training needs both within and across teams
Provide training for end users on advancement systems and processes as needed
Manage and effectively resolve user requests in the departmental ticketing system in support of users functional and technical questions related to advancement systems and business intelligence platforms
Identify needed team members and coordinate efforts for completing the request
Research and deliver solutions to end users in the form of data or functional interpretation as requested by end users
Develop and maintain a respectful and collaborative partnership with colleagues in Alumni Engagement and Development, schools/units, Duke Health, etc. to identify processes and systems in need of improvement
Under guidance from senior members of the BI Systems and Projects team, assist in conducting business process analyses, implementing system upgrades and enhancements, and implementing new BI technologies and services across alumni engagement and development units
Participate in the BI Systems & Projects team processes and support colleagues with team’s efforts
Create and maintain process documentation and workflows, adhering to our established methods
Contribute to continuous process improvement in a collaborative team environment
Share best practices across the organization
Participate in BI Systems & Projects team processes and support colleagues with team efforts
Support and further our positive and collaborative team culture that encourages respect, open communication, knowledge sharing, innovation, and excellence
Identify opportunities for process automation and optimization. An example of this may be demonstrated by being experienced in process mapping and automation or familiar with platforms such as Visio, Asana, Kuali Webforms, Power Apps, etc
Participate in design, product management, and improvement of user interface of our advancement systems and web platforms
Perform analysis (using software platforms such as Excel, Tableau, Python, SQL, etc.) to transform data into useful reports or products
Create prototyping of data models and analytical products
Present data discoveries and narrate process improvement success stories utilizing software tools to visually and effectively present examples of improved processes
Provide routine and advanced technical and process support for advancement community systems
Perform other related duties as assigned
Qualification
Required
Strong technical skills and experience with office and data management platforms
Excellent written and verbal communication skills
Strong critical thinking and problem-solving skills
Ability to handle confidential and sensitive information
Excellent problem-solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Strong interpersonal skills, team participation and ability to work collaboratively
Experience with project management methodologies and platforms (e.g., Asana, JIRA)
Work requires a Bachelor's degree
3 years combined business/work analyst, software QA, or user support/training experience, OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Preferred
Experience with web forms and survey tools (e.g. Kuali or Qualtrics) is a plus
Knowledge of advancement community systems (e.g., Affinaquest, Blackbaud, Ellucian, UC Innovation, Salesforce, etc.) and processes is a plus
Experience with data analytics platforms (e.g., Excel, Power BI, Tableau, Python, SQL, etc.) is a plus
Experience with process mapping and automation platforms such as Visio, Lucidchart, Kuali Webforms, or Power Apps is a plus
Familiarity with frameworks such as Design Thinking, Agile, and Lean is a plus
Benefits
Comprehensive and competitive medical and dental care programs
Generous retirement benefits
Wide array of family-friendly and cultural programs
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
Recent News
2025-12-18
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