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LG Electronics North America · 2 weeks ago

Senior Logistics Last Mile Delivery Analyst (Bilingual English/Korean)

Englewood Cliffs, NJ

Contract

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

LG Electronics North America is a global leader in technology dedicated to creating innovative solutions for a better life. The Senior Logistics Last Mile Delivery Analyst will manage the Last Mile Delivery network and service providers to ensure a seamless delivery and installation experience for customers.

Consumer Electronics

Responsibilities

Set up LMD network in the targeted regions

Develop Agents and manage their daily operation performances

Monitor & collaborate load planners to make sure middle mile RSD is met

Collaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule rates

Encourage Save the sales program to decrease damage/return %

Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubs

Continuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOP

Consistently review customer survey to see what is lacking when it comes to overall LMD network

Support system development for easier communication flow and visibility

To manage customer care daily operation & issue to better serve the consumers

Qualification

Logistics experienceLast Mile Delivery NetworkBilingual English/KoreanAnalytical skillsMicrosoft Excel proficiencyProactiveAction-orientedTransform data into strategiesDefine operational requirementsProblem solving skillsTeam oriented

Required

Bachelor's degree with 5+ years related work experience in Logistics, Order Management, Last Mile Delivery Network

Bilingual in English and Korean

Strong analytical skills and problem solving skills

Team oriented; proactive and action-oriented

Analytical, able to transform qualitative and quantitative data into executable strategies

Aptitude to define operational requirements and implement processes and systems to support those requirements

High level of proficiency with Microsoft Excel and aptitude to learn new tools and applications quickly

Benefits

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.

Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.

Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.

Performance based Short-Term Incentives (varies by role).

Access to confidential mental health resources to help you and your loved ones improve your quality of life.

Personal fitness goal incentives.

Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

Group Rate Life and Disability Insurance.