Morgan Stanley · 2 weeks ago
Crypto Trade Support Associate
Baltimore, MD
Full-time
Onsite
Entry Level
$51K/yr - $83K/yr
1+ years expMorgan Stanley is a leading global financial services firm that helps clients reach their goals through capital management and allocation. They are seeking a Crypto Trade Support Associate to manage the post trade lifecycle and ensure client service for crypto products, while maintaining strong operational controls and coordination across teams.
Asset ManagementFinanceFinancial ServicesLending
Responsibilities
Oversee the full post trade lifecycle for crypto transactions, including monitoring, break resolution, and trade adjustments/cancellations
Maintain accurate booking and audit trails in line with WM Operations standards
Process and track crypto deposits and withdrawals, validate on chain confirmations, and resolve asset recovery issues
Perform daily reconciliations between Zero Hash and E•TRADE systems, investigating and resolving discrepancies promptly
Manage Tier 3 client service cases escalated from the Client Service Center, ensuring timely resolution and clear documentation
Act as liaison with internal teams and vendor partners for complex inquiries and operational issues
Adhere to documented procedures and control frameworks; escalate incidents and partner with Risk/Compliance on governance requirements
Support business continuity activities and confirm operational readiness during BCP events
Collaborate with WM Operations, Client Service, Risk, Technology, and Finance teams; serve as operational point of contact for vendor interactions
Participate in coverage rotations, including overnight monitoring and holiday/weekend support as scheduled
Qualification
Required
Bachelor's degree (Finance, Business, Operations, or related) or equivalent practical experience
1-3 years in trade support, operations, or reconciliation (crypto, FX, listed derivatives, or securities)
Strong analytical skills with a controls mindset; demonstrated ability to investigate breaks and resolve exceptions under time pressure
Clear written/verbal communication; comfort engaging cross functional teams and documenting outcomes
Proficiency in Excel and case/ticketing tools; familiarity with vendor portals and operational reporting
Preferred
Exposure to blockchain/on chain transactions, custody/wallet concepts, and crypto data structures
Experience with Salesforce case management; knowledge of Power BI/Alteryx for process insight/automation (a plus)
Background in Trade Support disciplines (e.g., trade adjustments, reconciliations, money movement, and outage support)
Benefits
Medical
Prescription Drug
Dental
Vision
Health Savings Account
Dependent Day Care Savings Account
Life Insurance
Disability and Other Insurance Plans
Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually)
10 Paid Holidays
401(k)
Short/Long Term Disability
Company
Morgan Stanley
Morgan Stanley is a financial services company that offers securities, asset management, and credit services.
10001+ employees
H1B Sponsorship
Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (222)
2024 (195)
2023 (173)
2022 (153)
2021 (165)
2020 (173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-05IPO
Leadership Team
James Gorman
Chairman and CEO
Ted Pick
Chief Executive Officer (CEO)
Recent News
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2026-01-11
2026-01-11
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