Computer World Services Corp. (CWS) · 1 month ago
Network Operations Lead
Computer World Services is seeking a Network Operations Lead to oversee the U.S. Customs and Border Protection’s Network Operations Center contract operational teams. The role involves ensuring continuous network availability and performance while managing NOC operations and coordinating with government leads.
ComputerInformation TechnologySoftwareVirtual Reality
Responsibilities
Oversee day-to-day NOC operations, ensuring 24x7x365 coverage
Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure
Supervise NOC technicians and ensure SOP compliance
Coordinate scheduled maintenance, patching, and system upgrades
Interface with CBP government leads for operational updates and escalations
Qualification
Required
Bachelor's in technical or engineering field
10+ years in enterprise network administration
Proven experience with routers, switches, firewalls, and load balancers
Expertise with network monitoring and ticketing systems
Preferred
CCNP/CCIE or ITIL v3 certification
DHS or Federal NOC experience