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VGM Group, Inc. · 2 hours ago

CPAP Program Manager

Waterloo, IA

Full-time

Onsite

Senior Level

5+ years exp

VGM Group, Inc. is a 100% employee-owned company specializing in CPAP machine and resupply order fulfillment. The CPAP Program Manager is responsible for developing and overseeing the CPAP program across all distribution centers, ensuring exceptional service through collaboration with various internal departments and direct leadership of the program staff.

AssociationCommunitiesHealth CareHospital

Responsibilities

Manage CPAP program operations and achieve departmental goals and KPIs as set by leadership

Provide team leadership to CPAP Program staff (on-site and remote) through training, guidance, mentoring, development, performance management, regular communication, annual reviews, and more

Ensure CPAP machines are delivered efficiently, safely, cost-effectively, and in full regulatory compliance

Responsible for the oversight of handling incoming requests from vendors, patients and customers

Partner with implementation team to standardize the machine setting process

Assist with the development, implementation, and management of CPAP program processes, workflows, and best practices

Define and streamline all departments within scope, ensuring effectiveness and efficiency in team operations, communication, and performance

Follow strict HIPPA confidentially guidelines

Oversee implementation of health and safety initiatives, practices and behaviors

Ensure the safety of all personnel, equipment, and property; auditing inspections and safety investigations as required and taking corrective action when needed, and completing all necessary documentation

Maintain compliance, safety, security, and quality standards by ensuring strict adherence to company policies and procedures

Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials

Embody the VGM Power of One Principles

Complete other projects and perform other duties as assigned

Qualification

CPAP machine experienceMicrosoft D365Team leadershipLicensed professional (RN/RT)Customer service skillsVerbal communicationWritten communicationAttention to detailTeamwork

Required

5+ years of experience and proven success leading a team is required, preferably with a mix of on-site and remote employees

Experience working with CPAP machines and pressure settings

Experience with Microsoft D365

Proven ability to routinely adapt to change, provide exemplary customer service skills, and demonstrate excellent verbal and written communication skills

Attention to detail and follow through on commitments

Work cooperatively in a team environment to achieve business goals and growth opportunities

Be available to come in early and stay late as needed to provide adequate support to the business

Ability to lift upto 15lbs at times

Ability to stand and walk throughout the facility 75% of the workday

Visual abilities to include reading, distance vision and peripheral vision

Ability to lift, push, and slide product and equipment typically weighing up to 15lbs, and some weighing up to 30lbs

Ability to react quickly and move quickly to various locations throughout the building as needed