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State Farm · 1 day ago

Software Engineer/Lead Software Engineer - ServiceNow development

Richardson, TX

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $142K/yr

State Farm is a Fortune 50 company committed to helping people and investing in communities. They are seeking a Software Engineer specializing in ServiceNow development to design, configure, and implement solutions that enhance their Configuration Management Database (CMDB) while collaborating with cross-functional teams.

Insurance

No H1B

Responsibilities

Design, develop, configure, and implement solutions within the ServiceNow platform with a primary focus on the Configuration Management Database (CMDB), Discovery, and Service Mapping

Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency

Configure identification and reconciliation rules, CI Classes, and models

Develop and maintain automation scripts using JavaScript, Flow Designer, and orchestration tools

Focus on data integrity through data analysis, reconciliation, and CMDB audits

Collaborate with stakeholders to gather requirements, assess project scope, and implement effective technical solutions that improve CMDB accuracy, integrity, and usability

Integrate ServiceNow CMDB with other enterprise systems and third-party applications to support IT Operations and IT Asset Management processes

Troubleshoot and resolve issues related to CMDB data quality, service mapping, discovery, and related ITSM/ITOM/ITAM functionalities

Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables

Stay updated with the latest ServiceNow features, best practices, and industry trends, especially around CMDB and IT Operations

Qualification

ServiceNow developmentJavaScriptServiceNow modulesGlide API'sServiceNow scriptingDiscovery configurationServiceNow certificationCommunicationTeamwork abilities

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Proven hands-on experience with ServiceNow development

Experience with one or more of the following ServiceNow modules: IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules

Proficiency with JavaScript, Glide API's, Flow Designer, and ServiceNow platform configuration

Experience with ServiceNow scripting, including client scripts, business rules, script includes, and workflows

Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JBDC, etc)

Excellent communication and teamwork abilities

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Preferred

ServiceNow Certified System Administrator or Developer certification will set you apart; certifications in CMDB or relevant ITSM/ITOM/ITAM modules are a bonus