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First Community Credit Union · 3 weeks ago

Loan Servicer

Coquille, OR, US

Full-time

Onsite

Entry Level

$19/hr - $25/hr

2+ years exp

First Community Credit Union is seeking a Loan Servicer to join their team. The role involves servicing and supporting loans, ensuring compliance and accuracy, and providing exceptional customer service while promoting financial products and services.

BankingCredit CardsFinancial ServicesInsurance

Responsibilities

Work as part of the Loan Servicing team to ensure each loan is professionally serviced and supported

Fund and book new loans

Review new loan documents and new loan records for completeness, accuracy and compliance

Process documentation to ensure security instruments are properly collected and processed with credit union’s lien position recorded as expected

Follow up for final documents from outside vendors and agencies

File, scan and store documents under established procedures

Prepare secondary market files for shipping to investors and process purchase advices when loans are sold

Maintain collateral insurance on member loans within established procedures

Track insurance and property taxes, utilizing internal and vendor reports. Follow up for invoices and lapses in coverage

Force place insurance when necessary and revoke escrow waivers when appropriate

Schedule and process mortgage escrow disbursements and member escrow deposits

Perform private mortgage insurance activations and terminations. Process early termination requests from members within credit union and investor guidelines

Annual mortgage escrow analysis, process escrow shortage payments and generate replacement analysis

Process Hazard/Flood Insurance, Disability, Debt Protection, Credit Life and Life Share claims

Post payoffs, principal curtailments, reversals, adjustments and corrections on member loans

Process Skip-A-Pays on consumer loans

Process lien releases, utilizing internal reports and vendors. Scan released documents into Synergy

Prepare files for post funding quality control reviews and examiner requests

Transmit investor reporting and perform secondary market reconciling

Perform loss mitigation and foreclosure transactions and reporting tasks

Process escrow holdback, new construction and insurance claim draws

Ability to assist and respond to member’s and credit union staff inquiries by researching systems and documents. Present exception requests to VP Loan Servicing for feedback or approval

Cross train in all aspects of servicing

Demonstrate the ability to adapt and implement new procedures

Represent the Credit Union with honesty, integrity and trust at all times

Adhere to established internal policies and procedures for compliance

Complete required compliance training in a timely manner and comply with all regulations within scope of the position

Adhere to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations

Assists VP Loan Servicing, performing duties as assigned

Be willing to perform any duty (beyond Essential Functions above) as assigned

Versatility and problem-solving skills are essential to this position

Demonstrate a good understanding of CU’s loan policies and product knowledge

Demonstrate a good understanding of investor guidelines

Possess a detailed working knowledge of Microsoft Word and Excel Software applications that is adequate to perform the duties assigned

Must demonstrate a basic knowledge of accounting principles, and maintain a high degree of accuracy

Be a team player and serve as a role model for all credit union staff

Maintain a friendly, professional, positive attitude and provide prompt, efficient and confidential service

Ensure good working relationships with vendors and investors

Communicate effectively and professionally with members, coworkers and management, including verbal and written communication

Demonstrates ability to gather information, work independently and use exceptional judgment

Follows the Credit Union’s Member Service Standards and Telephone Etiquette

Support management

Recommend/cross sell additional service opportunities

Perform other functions as requested

Qualification

Customer service experienceFinancial industry experienceMicrosoft WordExcel10-key skillsReal estate secondary marketProfessional imageMulti-taskingRelationship buildingPositive attitudeOral communicationWritten communicationProblem-solving skillsTeam player