R.H. Sheppard Co. Inc. ยท 2 weeks ago
Technical Field Service & Training Specialist
Hanover, PA
Full-time
Hybrid
Senior Level
5+ years expR.H. Sheppard Co. Inc. is seeking a Technical Field Service & Training Specialist to provide expert technical support and deliver training programs for their steering systems. This role involves diagnosing issues, conducting training sessions, and supporting sales growth through technical expertise.
AutomotiveManufacturing
Responsibilities
Diagnose and resolve steering system issues at customer sites
Perform installations, removals, and component testing per engineering requests
Conduct product training for customers and internal teams
Lead factory product schools and develop training content for new product launches
Support account managers with technical expertise during customer visits
Assist in marketing strategy development and product positioning
Document customer interactions and resolutions in CRM on a daily/weekly basis
Track training effectiveness and provide feedback for continuous improvement
Qualification
Required
Associate's degree required
Extensive knowledge of the operation and maintenance of commercial vehicle products, Steering systems, and Electronic Control Systems
Knowledge of the heavy truck industry, OEMs, suppliers, distribution channels, and trade associations
Possesses comprehensive knowledge of organizational sales policies and procedures
Knowledge of customer business and how they operate
A minimum of 5 years of vehicle system troubleshooting experience in the commercial vehicle industry
Strong experience in mechanical and electronic-related products relating to commercial vehicles
Strong electrical and mechanical aptitude
Excellent problem-solving skills, ability to uncover root causes and key drivers of product performance issues, including developing creative solutions that address customer needs
Utilizes creative/innovative solutions to resolve complex problems/issues
Customer-first attitude, driven to build and prioritize customer relationships throughout the customer's organization and within RH Sheppard
Excellent interpersonal, oral, and written communication skills
Strong presentation skills. Capable of conducting presentations to leadership and small or large groups
Self-starter. Set your own schedule and manage your time to meet customer demands
Possesses exceptional planning and organizational skills
Must be able to prioritize the workload, selecting the customer requests that will benefit the company most
Must maintain an organized work area from a home office that allows quick and efficient responses to customer needs
Proficient in the use of electronic test equipment such as Digital Voltmeter, Data Recorders and Computer Diagnostics
Proficient in the use of hand tools
Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook
Capable of performing in a customer-focused, team-based matrix organization is essential
Capable of successfully performing independently as well as in a team setting
Results-oriented with demonstrated capability of meeting tight deadlines
Pursues training and/or experiences for self-development
Preferred
B.S degree in Mechanical or Manufacturing discipline preferred
Automotive Service Excellence (ASE) or similar certification in steering systems preferred
5+ years of experience in the commercial vehicle industry or related field in lieu of a degree, preferred if the degree is in an unrelated field
Bi-Lingual- English/ Spanish preferred
Company
R.H. Sheppard Co. Inc.
With a legacy of achievement and innovation, R.H. Sheppard Cp., Inc.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-12-20Acquired
Recent News
2025-01-02
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