Family Health Centers of San Diego · 5 hours ago
Patient Service Representative
SD Metro Area
Full-time
Onsite
Entry Level
$23/hr - $27.49/hr
1+ years expFamily Health Centers of San Diego (FHCSD) is dedicated to providing exceptional healthcare to underserved communities. The Patient Service Representative will manage patient interactions, including check-in and check-out processes, while ensuring accurate information is maintained in the Electronic Health Record.
Health CareHealth DiagnosticsMedical
Responsibilities
Effectively manage the patient check-in and check-out process from start to finish, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients—screen for eligibility and financial assistance
Follow policies and procedures in collecting and handling cash
Ensure patient information is placed into the Electronic Health Record accurately and promptly
Confirm, request, and process referrals and authorizations for specialty services
Contact patients to schedule appointments and make reminder/recall notifications
Respond to customer billing and payment inquiries on an as-needed basis. May escalate billing issues as needed
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying customer needs through the involvement of leadership in resolving concerns
Perform general clerical duties, i.e., scanning information, tracking data, receiving and sorting correspondence and packages accurately and efficiently
Perform other duties as assigned
Qualification
Required
High School diploma or GED equivalent required
1 – 3 years of experience related to administrative/clerical support, or customer service required
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment
Ability to work both in a team-based environment and independently
Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information
Knowledge of cashiering functions with the ability to record payments and cash received
Good written and verbal communication skills including interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity
Ability to maintain confidentiality
Ability to listen well in devoting attention to patients and medical professionals
Ability to recognize and respond appropriately to changing priorities and situations
Preferred
Medical Assistant certification, C-NA certification, or Medical Terminology course
Experience in a healthcare environment
Possess a basic understanding of medical terminology and procedures
Bilingual in English/Spanish
Benefits
Generous compensation and benefits package
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase