Client Success Specialist II jobs in United States
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NetSuite · 3 months ago

Client Success Specialist II

positionDenver, CO, United States
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date3+ years exp

NetSuite is part of Oracle Health and is focused on customer longevity, retention, and incremental revenue growth. They are seeking a Client Success Specialist to drive maximum adoption of Oracle services and solutions, ensuring high renewal rates and client satisfaction.

Cloud ComputingComputerCRMiOSSaaSSoftware
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Responsibilities

Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction
Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth
Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice
Achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities
Fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk

Qualification

Client relationship managementValue-based sellingSaaS revenue growthContract renewal managementAccountabilityStrategic planningCustomer satisfactionUpsellingProblem-solvingCommunication

Required

3 to 5+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in driving maximum adoption of services and solutions
Strong relationship-building skills
Ability to anticipate challenges and create strategic action plans
Experience in achieving high contract renewal rates
Ability to minimize churn and risk of downsell
Experience in maximizing revenue through upselling opportunities
Commitment to accountability and problem-solving
Ability to deliver results that safeguard and grow the business

Company

NetSuite

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Glassdoor3.9
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NetSuite is cloud computing company dedicated to delivering business applications over the internet.
dateFounded in 1998
location
Redwood Shores, California, USA
people-size10001+ employees
web-link
https://www.netsuite.com/portal/home.shtml

Funding

Current Stage
Public Company
Total Funding
$157.79M
Key Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M

Leadership Team

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Brian Chess
SVP Technology and AI
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Eli Johnson
Vice President, Global Sales Productivity
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