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Nassau Candy Distributors, Inc. · 2 weeks ago

Senior Desktop Support Engineer

Westbury, NY, US

Full-time

Onsite

Senior Level

$60K/yr - $75K/yr

Nassau Candy Distributors, Inc. is seeking a Senior Desktop Support Engineer to provide exceptional technical support to both on-site and remote employees and contractors. The role requires a strong balance of technical expertise and customer service skills, ensuring high user satisfaction and managing IT assets effectively.

ConfectioneryManufacturingWholesale

Responsibilities

Provide day-to-day technical support via ticketing system, email, instant message, and phone

Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment

Follow up on open issues to ensure timely resolution and high user satisfaction

Proactively identify opportunities to streamline and automate IT support processes

Manage and monitor internal IT assets to maintain accurate inventory records

Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding

Provide facilities-related IT support, including telecom and internet service providers

Support conference room audio/visual equipment as needed

Travel to company locations and provide after-hours support when required

Perform additional duties as assigned

Qualification

WindowsMac OSXLinux distributionsComputer hardwareMobile devicesProblem-solvingCustomer-focusedTeam-oriented

Required

Provide day-to-day technical support via ticketing system, email, instant message, and phone

Install, configure, support, and upgrade desktop systems, software, peripherals, and related equipment

Follow up on open issues to ensure timely resolution and high user satisfaction

Proactively identify opportunities to streamline and automate IT support processes

Manage and monitor internal IT assets to maintain accurate inventory records

Set up and manage user access, hardware, and systems as part of employee onboarding and offboarding

Provide facilities-related IT support, including telecom and internet service providers

Support conference room audio/visual equipment as needed

Travel to company locations and provide after-hours support when required

Perform additional duties as assigned

Preferred

Basic understanding of corporate IT systems, infrastructure, and technology solutions

Strong ability to communicate technical information to both technical and non-technical users

Experience supporting multiple operating systems: Windows, Mac OSX, Linux distributions (Debian/Ubuntu, RedHat/CentOS, etc.)

Hands-on experience with computer hardware, mobile devices (iOS & Android), and peripherals such as printers, scanners, and multi-function devices

Self-starter who requires minimal supervision and demonstrates strong problem-solving skills

Resourceful, customer-focused, and able to thrive in a team-oriented environment

Company

Nassau Candy Distributors, Inc.

Nassau Candy is one of North America's largest and most respected wholesale candy distributors, fine food suppliers, and private label manufacturers.

Founded in 1920

Hicksville, New York, USA

1001-5000 employees

http://www.nassaucandy.com/

Funding

Current Stage

Late Stage

Leadership Team

Adam Ingber

Chief Human Resources Officer

Elizabeth LaBarbera

Human Resources Business Partner

Recent News

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Company data provided by crunchbase