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Aparium Hotel Group · 1 day ago

Director of Hotel Operations

Fargo, ND

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Aparium Hotel Group is a Chicago-based, leading lifestyle hotel company that believes in the power of People, Place, and Character. The Director of Hotel Operations will oversee hotel operations, lead the Rooms Division, Food & Beverage, and Engineering, while ensuring outstanding guest experiences and developing a dynamic team.

HospitalityTravel

H1B Sponsor Likely

Responsibilities

Uphold and model the company’s principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality

Active participant in the interviewing, hiring, training, scheduling, coaching, and motivating hotel associates to create an environment that nurtures ideas and develops future talent for succession planning in the Hotel Operation

Collaboration with local businesses, community, farmers, Kilbourne Group, RDO and all local influencers and collaborators

Demonstrate passion and aptitude for all aspects of a guest’s experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; serve as the shepherd of all on-property experiences and able to uncover the details that will add a special touch for guests and associates that turn into a fond memory

Lead daily briefings, weekly operations leadership meetings, and monthly departmental staff meetings to further develop ideas and objectives with the operations team, while simultaneously providing constructive feedback and strategizes to overcome and correct any previously missed opportunities and provide service recovery

Assigns associates to complete the needed activities for the day and inspects their accomplishments; and monitors associate activities to ensure standards are achieved, and associates feel supported and valued to meet and exceed guests’ needs

Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel

Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and associates; respond swiftly and effectively in any hotel emergency of safety situations; and verifies all associates are trained and following proper emergency procedures and responses

Fluent in operational metrics, KPI’s and P&L’s and demonstrates critical thinking skills by connecting those with operational observations; provides coaching and corrective action that targets root causes of issues and the highest priorities in the operation of the Rooms Division

Participate in all Executive Committee meetings to provide thoughtful and insightful suggestions and feedback to give a voice to the overall operation at the highest leadership level to demonstrate commitment to the success and innovation of the hotel

Works directly with outside contracted companies to assure quality and timeliness of work while prioritizing the guest experience and developing long term partnerships

Champion Aparium divisional and hotel wide initiatives and best practices (e.g., Lobby Ambassador, Property Walks, and Manager on Duty programs) by ensuring you take the time to communicate and/or train on the purpose of each initiative

Communicate regularly with the General Manager to provide updates and align priorities, discuss plans, and request for any additional resources to support the operation and any additional tasks and responsibilities as requested by the General Manager in support of a successful operation

Exemplify leading by example by working directly with each member of your team and be willing to coach and counsel with gentle correction and critical but constructive feedback

This role requires a flexible schedule to work directly with AM and PM teams with occasional overlap of hours on the Night Audit shift

Openly collaborate with all departments in the hotel to provide an exemplary guest experience; work collaboratively with leaders for input and guidance prior to implementing a procedure or standard that will impact operations property-wide, as we do not work in silos

Be respectful in your daily interactions with your direct managers, direct reports, and your peers; be an example of the utmost professionalism and a pillar in your community

Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego

Challenge the team to think proactively and allow them to provide proposed solutions to continue their problem-solving skills. Provide feedback and guidance on proposed solutions and offer new ideas when necessary. Follow up with less senior level associates on how the interaction went with the guest and coach them on cohesive and detailed communication to document the issue, utilizing the missed opportunities as teachable moments

For serious guest issues, working quickly to investigate all sides of the issue and contacting guest directly for providing service recovery. Continuous and constant communication with the associates to update them on the service recovery initiative

Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders

Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation

Passionate in driving results of their effort and others; can influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others

Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan is implemented

Prioritizes and organizes their own work, if necessary, by working flexible or extended hours to accommodate increased workload; can flex to the of the hotel operation and occupancy levels

Qualification

Hotel operations knowledgeFinancial acumenSalesMarketingGuest service expertiseTrainingDevelopmentOperational metrics proficiencyPMSPOS systemsTeam leadershipServant leadershipCommunication skillsInterpersonal skillsProblem-solving skillsAdaptability

Required

Passion for the People, Place and Culture of our community, love of Guest Service and Food & Beverage also required. Servant leadership and passion for hospitality

Minimum of five (5) years' experience with operations background in full-service hotel in a director role or senior leadership role

Adaptable interpersonal skills to communicate and address all associate levels of the hotel

Professional proficiency of the English language in reading, writing and verbal communication

Strong skills in Microsoft Excel, Power Point and Word to create spreadsheets or proposals

Strong computer aptitude in PMS and POS systems

Due to the cyclical nature of the hotel industry, associates are required to work varying schedules to reflect the business needs of the hotel. Minimum 50 hours per week

Preferred

Infor (PMS) and Silverware (POS) preferred

Company

Aparium Hotel Group

Aparium Hotel Group is a hospitality company offering Hotel Development services.

Founded in 2012

Chicago, Illinois, USA

1001-5000 employees

http://aparium.com

H1B Sponsorship

Aparium Hotel Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)