Cvent · 2 weeks ago
Senior Customer Success Advisor/Customer Success Advisor
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expCvent is a leading meetings, events, and hospitality technology provider, transforming the meetings and events industry through innovative technology. The Senior Customer Success Advisor will serve as the primary contact for a portfolio of 150-200 customers, focusing on product adoption and ensuring client success to drive revenue retention.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Serve as post-onboarding contact to Hotels and Venues in North America for all Hospitality Cloud Group Business products (Cvent Supplier Network, Passkey, Event Diagramming Suite, Supplier Analytics)
Proactively consult key stakeholders and users to develop goal-based success plans that will drive improved product usage while ensuring the renewal and seeking opportunity to upsell additional products
Work with internal cross-functional teams to problem-solve and execute success plans that increase adoption and lead to client retention
Use product knowledge and data analysis to lead success review meetings with client’s key strategic stakeholders
Proactively collaborate with sales for renewal strategies and priorities while supporting renewal efforts
Prepare and deliver data-based client success stories to marketing team and promote client advocacy programs
Retain and grow knowledge of all hospitality products to effectively monitor client’s success and areas of opportunity
Contribute to internal projects that improve processes and effectiveness of the role
Work Monday through Friday in East Coast time zone
Hybrid work environment where office locations are available
Qualification
Required
Bachelor's degree with strong academic credentials
Minimum 5 years professional work experience, related to hospitality and/or hotel software industries
Strong business acumen, ethics, and high integrity
Comfortable using general office software applications; sales automation products for example Salesforce.com and web collaboration tools such as Zoom
High aptitude for learning software
Persuasive communication (written, verbal) and presentation skills
Excels at developing strong working relationships
Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment
Working knowledge of Microsoft Office suite, particularly Microsoft PowerPoint and Microsoft Excel
Travel is 0-7 days per year
Preferred
Customer Success and retention management experience a plus
Secondary language a plus
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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