Syracuse University Libraries · 1 month ago
Information Technology Analyst
Syracuse, NY
Full-time
Onsite
Mid Level
$64K/yr - $74K/yr
3+ years expSyracuse University Libraries is seeking an Information Technology Analyst to support the IT infrastructure for their staff and patrons. The role involves managing desktop support, system administration, and special projects while ensuring security and operational efficiency.
Libraries
Responsibilities
Utilize tools, utilities, and scripting for software packaging, OS deployment, and application deployment such as, Jamf, Intune, Windows Installer, and PowerShell
Stay current on computing security, privacy issues, and practice
Provide recommendations for enhancements based on best practices
Provide desktop management via Intune, PowerShell, and other scripting technologies
Coordinate and communicate with other campus IT units
Demonstrate skills in investigating, diagnosing, and resolving problems
Deploy, maintain, upgrade, ensure security, enable network connectivity, and provide support for all public and staff Windows OS and Macintosh OS workstations in SU Libraries, Records Management, and SU Press
Provide expert level support to other LIT staff and advanced users
Support (setup, configuration, software, and hardware upgrades) for copiers, printers, scanners, RFID equipment, barcode scanners, and other equipment
Provide responsive and friendly customer service
Provide presentation room support by maintaining and troubleshooting computers, data projectors, PA system, and other required equipment
Review requests for system modifications and analyze the complexity, scope, and feasibility of implementing the modifications
Assist with special projects, such as new system/application implementation, integration, system migration, or database conversion
In conjunction with other LIT staff, draft proposals based on the evaluation of new technologies
Administer multiple types of servers (VMware, Linux, and Windows)
Provide system monitoring and performance tuning of the servers
Utilize tools and utilities for system and network administration
Utilize virtualization software such as VMware
Program server-side automation routines using scripting technologies
Employ various network protocols, such as TCP/IP, SMTP, TLS, and SSH
Create system and program documentation as needed for new and existing systems
Recommend changes to existing systems or implementation of new systems as needed to improve the efficiency of the system or the process
Database management using common tools and SQL
Communicate effectively with Libraries’ staff, understand the nature of the library functions, and provide support and creative solutions
Share responsibility for answering help desk extension and checking help desk email account
Analyze requests and enter them in the help desk system, assign to appropriate LIT staff member, and follow-up with Libraries’ and/or technical staff when necessary
Ensure that problem reports are dealt with in a timely manner
Resolve escalated tickets from helpdesk and complicated troubleshooting issues
Engage in self-learning activities to stay on top of emerging technologies
Participate in professional development programs
Research, development, and testing
Other duties as assigned
Qualification
Required
Bachelor's degree or equivalent combination of education and/or experience plus 3-5 years relevant experience in information technologies/computer science, as necessary
A valid driver's license and a vehicle are required for this position
Significant Understanding Of Windows and Linux server concepts and best practices
Significant Understanding Of Microsoft cloud platform (Office365, Entra) concepts and best practices
Significant Understanding Of PowerShell scripting and task automation
Significant Understanding Of Windows and macOS client management concepts and best practices
Significant Understanding Of Database management (MS SQL, MySQL, SQL)
Utilization of tools, utilities, and scripting for software packaging, OS deployment, and application deployment such as, Jamf, Intune, Windows Installer, and PowerShell
Ability To Create and update documentation for all job duties
Ability To Communicate well and is a team player
Ability To Work collaboratively on multi-disciplinary teams
Demonstrated Experience With Investigating, diagnosing, and resolving complex technology issues
Demonstrated Experience With Desktop operating systems (Windows, MacOS)
Demonstrated Experience With Network printer and copier deployment, configuration, and troubleshooting using a Windows print server
Demonstrated Experience With Fleet management tools (Intune, Jamf)
Demonstrated Experience With Virtualization environments (VMWare)
Demonstrated Experience With Network topology knowledge and troubleshooting skills
Company
Syracuse University Libraries
Syracuse University Libraries are active partners in the teaching, learning, student experience, and research mission of the University.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase