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Hawaiian Electric · 2 weeks ago

Distribution System Operator - Maui

Maui County, HI

Full-time

Onsite

New Grad, Entry Level

$66.49/hr - $66.49/hr

Hawaiian Electric is a leading provider of electricity and services to the majority of Hawaii's residents. They are seeking a Distribution System Operator responsible for managing power outages and ensuring reliable power distribution. The role involves real-time monitoring and control of the distribution system, directing field personnel during outages, and responding to emergency situations.

Clean EnergyEnergyEnergy Efficiency

Responsibilities

Responsible for the timely response and restoration communications of power outages and system activity to affected stakeholders

Responsible for maintaining the electrical distribution strategy and operations to ensure continuity of service, stability, and power delivery according to tariff requirements

Ensures reliable power distribution follows appropriate standards and regulations

Directs field personnel in managing single-phase and three phase customer power outages, emergency response, service restoration and repair activities in a safe operational manner, writes, and performs planned and emergency switching on the Sub-Transmission and Distribution System

Issues, receives, and acts upon routine or scheduled limited holdoff requests on distribution circuits and/or equipment

Operates and troubleshoots in real-time the distribution system in accordance with company policies and protocols

Requests and prioritizes resources to match work volume during routine and emergency conditions while considering local agreements

Uses Operational Technology (“OT”) systems and field reports to monitor and control the distribution and sub-transmission systems

Monitors, acknowledges, responds and clears alarms from OT systems providing telemetry and control of the distribution and sub-transmission system (such as high/low) and distribution

Monitors and controls remotely controlled field devices to respond to outages, isolate faults, keep voltages and equipment loading within limits

Maintains daily records of logs of system conditions and status including manual updates of OT systems

Has the authority to direct field personnel to take actions to ensure reliability of the grid and the safety of personnel

Promptly responds to trouble and service calls from customers

Identifies and contacts appropriate parties to expedite solution

Updates the respective customer outage notification systems and provides real time outage information to internal stakeholders (e.g., operations, customer service, key accounts, regulatory, etc.) during pre- and post- disturbance events, as needed

Issues status updates on Estimated Time of Restoration (“ETR”), crew status, and traffic issues based on real-time data and information

Acts as the clearinghouse from supervisors or crew leaders on outage status updates, delays, etc

Updates the ETR accordingly

Provides system status and conditions report (internal operations only) at the conclusion of each shift

Communicates critical information with safety personnel

Creates, tracks, manages, and closes trouble tickets and work orders using OT systems

Notifies key personnel (such as the Senior Supervisor Control Center) of persistent trouble

Notifies appropriate department personnel (such as Field Supervisor, etc.) of repairs needed

Models routine and emergency switching, temporary elements and places appropriate tags (such as clearance) using OT, drawings, and other tools and systems

Communicates and coordinates with personnel for switching procedures

Creates and updates Interruption Reports (“IR”), as needed

Maintains internal communications with control room personnel during routine and emergency conditions

Maintains trouble calls, repair orders, operation logs, scheduled distribution work, field personnel, and OT systems and other databases or tools

Monitors and addresses call(s) from emergency agencies including police & fire hotline relating to system events and customer outages

Performs critical functions of the emergency management response, as assigned, and performs specific assignments or functions, as needed, in the event of an emergency, not to include routine trouble calls/callouts

Participates in emergency response drills and exercises

Participates in control room evacuation/relocation exercises

Assists field personnel with awareness of special conditions (e.g., environmental concerns, access to areas, etc.)

Contacts affected customers to confirm power outage and restoration

Troubleshoots and directs distribution field personnel (such as PTMs) for single-phase and/or single customer power outages and conducts restorations, network trouble and conducts restorations

Responds immediately to abnormal or emergency conditions, including system operating limit violations

Identifies faulted equipment and location using available OT tools

For circuit outage, uses available data and tools to identify source or cause of trouble (i.e., distribution relay targets and lockout information)

Uses 3-part communication to issue operating instructions

Operates remotely controlled devices using OT including Distribution Supervisory Control and Data Acquisition (SCADA) system, ADMS, etc

Maintains system state updates and device tagging in the EMS and OMS Model

Writes and verifies routine and emergency switching procedures using available tools

Uses available tools (such as OMS, ADMS, or similar) to analyze switching issues

Performs scheduled distribution and sub-transmission switching by directing field personnel and/or remote-control operations

Issues, receives, and acts upon scheduled holdoff requests on sub-transmission and distribution circuits and/or equipment

Identifies critical customers using available tools (such as but not limited to OT systems (OMS, SCADA, ADMS, meter data interfaces), GIS, and Single-line Diagrams)

Monitors system status, analogs, and alarms, using OT resources systems such as OMS, SCADA/EMS, ADMS, meter data systems, etc. to provide outage locations and accurate information to affected stakeholders (e.g., customers, media, PUC, etc.)

Monitors and addresses inquiries via email or other communications (Sys Ops Inquiries) related to system events, as directed

Creates, tracks, and closes trouble tickets

Creates work orders

Verifies OT system models and map accuracy and initiates revisions, as applicable

Maintains situational awareness

Reviews daily field work schedule and creates limited holdoff list

Operates 2-way radio console to transmit orders or communications to field personnel with radio-equipped vehicles and/or portable handhelds

Utilizes system electrical maps, schematics, such as OMS, ADMS, SCADA, EMS, Customer Information Systems (CIS), Meter data systems, company database and applications

Supports and adopts new OT and system tools, as assigned (e.g., ADMS, FLISR, MDMS, DERMS, DRMS, CIS/EAM/ERP etc.)

Applies new tool integration into work process

Responds to underground facilities locating (toning) requests

Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts

Supports and assists GSO and System Operation Shift Supervisor on shift where needed (e.g., logging, creating Repair Orders, information requests, updating OMS models and drawings to reflect current system state, etc.)

Coordinates and informs other control room personnel

Performs clerical work processes such as paperwork archives, log maintenance, etc

Coordinates and informs other control room personnel

Perform similar and incidental duties, as required

Qualification

Operational Technology (OT)Distribution System OperationsEmergency Response ManagementSCADA SystemTrouble Ticket ManagementTeamworkCommunication SkillsProblem SolvingAttention to Detail

Required

Must have a high school diploma or equivalent

Ability to identify and distinguish the difference between colors, including shades, hues, and tints

Must pass the SRA Oral & Written Directions Test

Must pass the PSP System Operator/Dispatcher Test

Must pass the Company Job Sample Test

Must qualify through the established selection process

Must have or be able to qualify for a State of Hawaii driver's license

Must be available to work rotating shifts, including nights, holidays, and weekends on a system operating 24 hours per day, 365 days per year

Must be available for overtime work outside of their scheduled shifts

A letter of acknowledgement outlining the details of the Distribution System Operator Training Program will be reviewed with applicants. In order to progress to the next step, must successfully complete each section of the Distribution System Operator Training Program within the prescribed timeframe AND must pass the Company Job Performance Test at the conclusion of each section