CFS · 5 days ago
Collections Specialist
Chicago, IL
Full-time
Hybrid
Mid Level
$55K/yr - $60K/yr
3+ years expCFS is a growing financial services organization seeking a motivated Bilingual Collections Specialist to support both third-party and in-house recovery efforts. The role involves managing relationships with external collection agencies and supporting internal collections activities, requiring strong communication and analytical skills.
Human ResourcesStaffing Agency
Responsibilities
Serve as the main liaison with external collection agencies
Conduct monthly performance and strategy meetings
Provide regular reporting and account-health analysis to leadership
Monitor progress and ensure timely movement on delinquent accounts
Support inbound/outbound calls, negotiations, and settlements
Develop reconciliation plans and review daily NSF return-payment lists
Perform skip tracing and assist with process improvements
Qualification
Required
3–5 years of collections experience, including third-party exposure
Strong analytical and problem-solving abilities
Proficient in Word, Excel, Pacer, and SharePoint
Excellent communication skills; able to articulate clearly and professionally
Bilingual in Spanish required
Preferred
Notary is a plus (or willingness to become one)
Benefits
Monthly Bonuses
UNCAPPED Commission
Medical (BCBS)
Dental
Vision (MetLife)
Unlimited PTO
401(k) with match after 60 days
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase