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Block Imaging · 2 weeks ago

Field Service Engineer - Apprentice

Holt, MI

Full-time

Onsite

New Grad

$66K/yr - $68K/yr

1+ years exp

Block Imaging is a company that provides essential imaging equipment services to healthcare providers. They are seeking a Field Service Engineer Apprentice to gain hands-on experience and training in the installation, maintenance, and repair of medical imaging equipment under the guidance of experienced engineers.

Health CareMedical Device

Growth Opportunities

Responsibilities

Service, maintain, and repair medical imaging equipment at various customer locations

Evaluate equipment performance, troubleshoot issues, and perform preventive maintenance, installations, calibrations, and repairs to ensure systems meet OEM specifications and customer expectations

Diagnose and resolve electronic, mechanical, and network-related problems under the direction of senior engineers, continuously developing technical skills and industry knowledge

Document service activities, procedures, and best practices; assist in training and educating end users on proper equipment operation and maintenance

Communicate effectively with management and team members by providing project updates, reporting issues, and identifying opportunities for improvement

Provide professional, courteous, and knowledgeable on-site representation of the company, maintaining strong customer relationships

Support continuous improvement by sharing field feedback, contributing to process enhancements, and pursuing ongoing learning in new technologies and repair methods

Other duties as assigned

Qualification

Mechanical AptitudeTechnical ProficiencyProblem SolvingComputer NetworkingX-ray Equipment TrainingCustomer ServiceAccountabilityCommunication SkillsTeam CollaborationAdaptability

Required

Education: Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field

Experience: Equivalent military training or experience in a technical specialty may also be considered

Minimum of one year of hands-on mechanical and/or electrical experience

Demonstrated mechanical aptitude through a combination of work experience and/or relevant training

Mechanical Aptitude & Problem Solving: Demonstrates strong mechanical skills and a proactive, solution-oriented approach to troubleshooting using initiative and critical thinking

Organization & Time Management: Effectively sets goals, prioritizes tasks, and manages multiple projects while meeting deadlines and maintaining attention to detail

Communication Skills: Communicates clearly and professionally, both verbally and in writing, with strong active listening skills

Team Collaboration: Builds and maintains positive working relationships with team members, customers, and vendors; fosters open communication and shared success

Adaptability & Judgment: Responds confidently and professionally to changing priorities and challenges, using sound judgment and maintaining composure

Customer Service: Demonstrates a commitment to delivering exceptional service and ensuring customer satisfaction

Accountability & Quality: Holds self-accountable for high performance standards and consistently delivers quality work on schedule

Technical Proficiency: Proficient in Microsoft Excel, Word, Outlook, and internet research

Skilled in using computer diagnostic software and hardware

Accurate and efficient in database entry and management

Initiative: Self-starter who uses downtime productively and seeks opportunities to contribute

Safety & Compliance: Maintains a thorough understanding of safety procedures and adheres to all regulatory requirements

Must possess a valid driver's license and maintain a safe driving record

Must be 21 years of age or older to operate company vehicles

Must successfully complete a Motor Vehicle Record (MVR) check, criminal background check, and drug screening

Must pass a Department of Transportation (DOT) medical exam and, if required, a written test to operate rental trucks or fleet vehicles

Must comply with on-the-job driver safety training when operating company or rental vehicles

Benefits

Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses

Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community.

Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.

401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.

Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.

Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team.

Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.