Apply on Employer Site

Oracle · 6 hours ago

Fusion SaaS ERP Functional Lead

United States

Full-time

Remote

Senior Level

$41.83/hr - $85.63/hr

Oracle is a world leader in cloud solutions, and they are seeking a Fusion SaaS ERP Functional Lead. The main purpose of this role is to provide customer service support by diagnosing and resolving complex functional and technical issues related to Oracle Fusion SaaS ERP applications.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests

Troubleshoot and resolve highly complex techno-functional problems

Assist with the analyze of existing complex programs and formulate logic for new complex internal systems

Prepare flowcharting, perform coding, and test/debug programs

Develop conversion and system implementation plans

Recommend changes to development, maintenance, and system standards

Qualification

Fusion SaaS ERP knowledgeOracle products knowledgeImplementation experienceCustomer service orientationOperations managementProblem-solving skillsDocumentation skillsWillingness to learnTeam playerEffective communicationFlexibility

Required

US Citizenship is mandatory for this position

Will require security clearance

Strong Fusion SaaS ERP business processes knowledge and concepts

Implementation/Support experience on Fusion SaaS ERP financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA

Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS ERP applications

Strong problem-solving skills

Customer interactions and service orientation

Operations management and innovation orientation

Team player able to leverage each other's strengths

Desire to keep abreast of the emerging business models/processes, applications product solutions, product features, technology features

High flexibility to be agile in a fast-changing business and organizational environment

Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities

Ability to perform Extensions, Integrations and Testing

Regression Testing support

SaaS Updates Support

Self-driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Customer focused

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Preferred

Bachelors/Masters in Computer Science, Engineering or equivalent preferred

Other qualifications with adequate experience may be considered

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance