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Oracle · 3 days ago

Fusion SaaS SCM Functional Lead

United States

Full-time

Remote

Senior Level

$41.83/hr - $85.63/hr

Oracle is a world leader in cloud solutions, and they are seeking a Fusion SaaS SCM Functional Lead. The role focuses on providing technical and functional customer service support, troubleshooting complex issues, and advising customers on Oracle Fusion SaaS SCM applications.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests

The focus of this position is to provide customer service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer

The main role of a support engineer is to troubleshoot and resolve highly complex techno-functional problems

We expect candidate to have:

Strong Fusion SaaS SCM business processes knowledge and concepts

Implementation/Support experience on Fusion SaaS SCM Modules like Inventory, Purchasing, Sourcing, Procurement, Order Management, Warehouse Management and Cost Management

Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS SCM applications

Strong problem-solving skills

Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers

Operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities

Team player able to leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often

Desire to keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis

High flexibility to be agile in a fast-changing business and organizational environment

Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities

Ability to perform Extensions, Integrations and Testing such as:

Oracle Integration Cloud Service Integrations

Oracle Autonomous Database, Transactional Processing

Oracle Identity and Access Management

Oracle APEX Cloud

Oracle Visual Builder Cloud Service Web Applications

Regression Testing support:

Execution of predefined Manual Test Scripts, to validate functionality following application of releases or patches

Introduction to new modules or extensions

Application configuration changes

Creating new manual test scripts required by the customer or modification of an existing manual test script provided by the customer

SaaS Updates Support:

Perform Impact Analysis and Opt-in Feature assessment of Supported Program update

Review release readiness documentation and notes related to the periodic release update for SaaS

Perform a high-level impact assessment of the updates specific to the identified Supported Program

Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy

Advise the customer on steps to adopt the mandatory opt-ins

Prepare an update plan

Discuss features, bugs and other update items with the customer

Update test plans as required based on the results of the impact analysis

Qualification

Fusion SaaS SCM knowledgeOracle products knowledgeCustomer service orientationProblem-solving skillsOperations managementOracle Integration CloudRegression TestingDocumentation skillsWillingness to learnInfluencing skillsTeam playerEffective communicationFlexibilityOrganizational skills

Required

US citizenship and ability to get security clearance required

Strong Fusion SaaS SCM business processes knowledge and concepts

Implementation/Support experience on Fusion SaaS SCM Modules like Inventory, Purchasing, Sourcing, Procurement, Order Management, Warehouse Management and Cost Management

Strong problem-solving skills

Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers

Operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities

Team player able to leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often

High flexibility to be agile in a fast-changing business and organizational environment

Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities

Ability to perform Extensions, Integrations and Testing such as: Oracle Integration Cloud Service Integrations; Oracle Autonomous Database, Transactional Processing; Oracle Identity and Access Management; Oracle APEX Cloud; Oracle Visual Builder Cloud Service Web Applications

Regression Testing support: Execution of predefined Manual Test Scripts, to validate functionality following application of releases or patches, Introduction to new modules or extensions, Application configuration changes, Creating new manual test scripts required by the customer or modification of an existing manual test script provided by the customer

SaaS Updates Support: Perform Impact Analysis and Opt-in Feature assessment of Supported Program update, Review release readiness documentation and notes related to the periodic release update for SaaS, Perform a high-level impact assessment of the updates specific to the identified Supported Program, Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy, Advise the customer on steps to adopt the mandatory opt-ins, Prepare an update plan, Discuss features, bugs and other update items with the customer, Update test plans as required based on the results of the impact analysis

Self-driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Team player

Customer focused

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Preferred

Bachelors/Masters in Computer Science, Engineering or equivalent preferred

Other qualifications with adequate experience may be considered

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance