Omnidian · 2 weeks ago
Director of Client Success, Residential Markets
Seattle, WA
Full-time
Hybrid
Director/Executive
$135K/yr - $175K/yr
10+ years expOmnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are seeking a Director of Client Success for Residential Markets to manage national-scale partnerships, ensuring client satisfaction and commercial growth while leading a team of Client Success Managers.
EnergyInternet of ThingsResidentialSolar
Responsibilities
Act as the primary owner for national-scale residential solar financiers and O&M providers
Navigate complex client organizations to influence key decision-makers (C-suite, Heads of Asset Management) to ensure long-term retention and partnership health
Lead, mentor, and scale the Residential Client Success Management (CSM) team
Foster a culture of high performance, guiding the team from tactical support to strategic account management
Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees
Accountable for the narrative regarding yield expectations, SLAs, and technical uptime
Identify and execute opportunities for service expansion and upsell within existing major accounts, turning service delivery into revenue growth
Lead Quarterly Business Reviews (QBRs) that provide actionable insights rather than just data
Partner with Product, Engineering, and Field Operations to advocate for features that drive value for national-scale clients
Deeply understand and enforce Master Service Agreements (MSAs)
Ensure all technical and financial deliverables are met while proactively managing conflict and driving positive outcomes with at-risk accounts through transparency and solutions
Qualification
Required
10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios
Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation
High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders
Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs
Bachelor's degree in Business, Engineering, Finance, or a related field
You command the room in high-stakes discussions with large-scale corporate entities and financiers. You speak the language of asset owners
You have the ability to translate complex technical data and financial metrics into a clear, executive-level narrative regarding portfolio health
You excel at conflict resolution. You do not just report problems; you propose solutions that balance client satisfaction with internal profitability
You can navigate internal politics and advocate for your clients without losing sight of company goals
Preferred
MBA or an advanced degree in Renewable Energy or Sustainability
An existing network of relationships within residential solar or major national financing institutions
Proficiency with Salesforce, BI tools (such as Sigma), and specialized solar monitoring platforms
Familiarity with state-level solar policies (e.g., NEM 3.0) and federal incentives (IRA)
Background in solar O&M or Field Service, providing a 'boots-on-the-ground' perspective
Benefits
100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Up to $500 annual learning reimbursement because investing in your development is investing in our success.
12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.
Company
Omnidian
Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$169.2MKey Investors
Activate Capital PartnersIA Capital GroupNational Grid Partners (NGP)
2025-04-21Series C· $87M
2023-10-26Series Unknown· $25M
2021-09-21Series B· $33M
Leadership Team
Mark Liffmann
Chief Executive Officer and Founder
David Kenny
Chief Operating Officer & Co-Founder
Recent News
pv magazine USA
2025-11-12
2025-09-06
2025-07-12
Company data provided by crunchbase