Apply on Employer Site

QBE Insurance · 3 weeks ago

Operations Manager

USA - NY - New York

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $195K/yr

QBE Insurance is a leading global insurer and reinsurer. The Operations Manager will lead and coordinate business operations activities to achieve regional targets, implement business improvement strategies, and manage day-to-day activities of assigned business units.

Insurance

H1B Sponsor Likely

Responsibilities

Assist in the development and execution of the strategic plan for the overall Program Business including establishment and execution of best practices associated with new program sourcing, development, due diligence, onboarding and post launch monitoring

Support Management in implementing business strategies and ensuring compliance with regulatory requirements

Develop, maintain and enhance operational standards to deliver best practice and global consistency

Drive streamlined team operations by developing and executing operations standards and procedures

Monitor and measure service delivery and performance to identify and address areas of risk

Anticipate and proactively manage resolution of operational issues

Act as an escalation point for problems and issues and ensure resolution

Collaborate with key stakeholders to implement solutions and drive ownership of change

Actively coach and develop less experienced team members

Qualification

Operations ManagementRisk ManagementStakeholder ManagementProcess ImprovementsProject PlanningAnalytical ThinkingImpact EvaluationManaging performanceOperational AuditsWaterfall ModelCommunicationCritical ThinkingIntentional collaborationProblem SolvingTeam Management

Required

Experience working with program administrators and/or managing carrier delegated authority underwriting operations

Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities

Experience with the following commercial lines of business: Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL)

Working knowledge of Commercial Insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine)

Experience of managing complex business and change initiatives

Practiced in building and improving business processes

Proactive approach to identification of opportunities and resolution of issues

Strong operational and service background

College Degree or equivalent combination of education and work experience

Benefits

Hybrid Working – a mix of working from home and in the office

22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

Competitive 401(k) program with company match up to 8%

Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

Tuition Reimbursement for professional certifications, and continuing education

Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Company

QBE Insurance

Glassdoor4.0

At QBE we’re driven by our purpose of enabling a more resilient future.

Founded in 1886

Sydney, New South Wales, AU

10001+ employees

http://www.qbe.com

H1B Sponsorship

QBE Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (11)

2023 (11)

2022 (10)

2021 (8)

2020 (10)