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General Dynamics Information Technology · 22 hours ago

Unified Communication Performance Analyst - TS/SCI w/Poly

Annapolis Junction, MD

Full-time

Onsite

Mid, Senior Level

$115K/yr - $155K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government, defense, and intelligence community. The Unified Communication Performance Analyst will deploy, configure, and manage the SL1/VOSS monitoring tool for Unified Communications, ensuring optimal performance and reliability of systems such as Skype for Business and Microsoft Teams.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead the deployment and configuration of the SL1/VOSS monitoring tool across all Unified Communications platforms (SfB, Teams, Cisco CMS, Cisco Phones, VTS)

Collaborate with cross-functional teams to ensure integration of SL1/VOSS with existing systems and infrastructure

Monitor system performance and availability for all Unified Communications tools

Analyze performance data to ensure that UC systems meet or exceed defined performance standards

Proactively identify and address any performance or routing issues affecting communications

Act as the first line of defense for resolving performance issues and escalations

Work independently to troubleshoot, identify root causes, and resolve issues in a timely manner

Collaborate with vendors and internal teams to resolve more complex issues

Continuously evolve and improve SL1/VOSS to enhance monitoring capabilities and system performance

Stay up to date with industry trends and new features in SL1/VOSS, applying these improvements to ensure system reliability and performance

Develop and maintain comprehensive documentation for SL1/VOSS configurations, monitoring parameters, and troubleshooting procedures

Generate performance reports and provide insights to stakeholders on system health and areas for improvement

Provide support and guidance to team members and other departments on using SL1/VOSS for performance monitoring and troubleshooting

Participate in regular meetings with internal stakeholders to review system performance and make recommendations for improvements

Qualification

Unified Communications architectureSL1/VOSS monitoring toolNetworking protocolsVoIPPerformance monitoringWindows ServerLinuxTroubleshootingAnalytical skillsCommunication skillsOrganizational skillsSelf-starter

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

5+ years of related experience

US Citizenship Required

COMP TIA SECURITY + certification

Strong understanding of Unified Communications architecture, including VoIP, video conferencing, and real-time collaboration technologies

Familiarity with performance monitoring, alerting, and system optimization techniques

Proficiency in Windows Server, Linux, and/or cloud-based environments

Knowledge of networking protocols (e.g., TCP/IP, SIP, DNS, DHCP, QoS) and experience with networking tools (Wireshark, etc.)

Proven experience with Unified Communications platforms (e.g., Microsoft Teams, Skype for Business, Cisco CMS, Cisco Phones, VTC)

Experience with networking protocols, system diagnostics, and troubleshooting

Self-starter with a proactive approach to problem-solving and continuous improvement

Strong analytical and troubleshooting skills with the ability to identify and resolve complex technical issues

Excellent communication and interpersonal skills, capable of working independently and as part of a team

Strong organizational skills and ability to manage multiple priorities in a fast-paced environment

DoD 8570 IAT Level II certified

Preferred

Experience with monitoring tools like SL1/VOSS or similar performance monitoring platforms

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees