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NLX · 3 months ago

Sr Account Executive, Retail

United States

Contract

Remote

Senior Level

$130K/yr - $150K/yr

5+ years exp

NLX is a startup building a conversational AI technology platform that aims to revolutionize business interactions. They are seeking a Senior Account Executive to lead the sales process in the retail sector, converting qualified leads into long-term customers and delivering tailored solutions to address the unique challenges of the industry.

Artificial Intelligence (AI)Customer ServiceMachine LearningSaaS

Responsibilities

Spearhead the Retail Vertical: Develop and execute a strategic go-to-market plan to establish NLX as the premier conversational AI partner for medium and large enterprise retailers

Engage Retail Leadership: Leverage your network and expertise to build relationships with VPs and Directors across Customer Experience (CX), E-commerce, Contact Center Operations, and Digital Transformation within target accounts

Architect Enterprise Solutions: Conduct sophisticated discovery to diagnose critical business pains and architect compelling, ROI-driven solutions that involve conversational AI. Examples could be order status (WISMO), return authorizations (RMA), inventory checks, and personalized shopping assistance

Deliver Executive-Level Demos: Present bespoke demonstrations that resonate with a retail executive audience, clearly articulating the business value and impact on KPIs like customer satisfaction (CSAT), cost-per-contact, revenue-per-contact, and others

Command the Deal Cycle: Masterfully navigate complex procurement processes, lead multi-threaded negotiations with senior stakeholders, and build consensus to close large, multi-year contracts

Develop Strategic Account Plans: Create and maintain detailed plans for your target accounts, mapping organizational structures, identifying key influencers, and defining your path to revenue

Crush Your Number: Consistently exceed your sales quota by building a robust, high-value pipeline and managing it with precision and accurate forecasting in our CRM

Qualification

Retail Industry FluencyValue-Based SellingMastery of Complex SalesExecutive PresenceSaaS ExperienceHunter MentalityCommunication SkillsTeam CollaborationProblem Solving

Required

Retail Industry Fluency: You deeply understand the operational and financial drivers of retail businesses and can confidently discuss industry trends and challenges with executives

Executive Presence: You are polished, articulate, and credible, capable of commanding a boardroom and building rapport with senior leadership

Value-Based Selling Master: You excel at quantifying business value, building powerful ROI models, and linking technology solutions to tangible financial outcomes

Mastery of Complex Sales: You are an expert in methodologies like MEDDICC/MEDDPICC and have a proven system for navigating enterprise sales cycles

Hunter Mentality: You possess a proactive, self-starter mindset and are skilled at creating opportunities, not just managing inbound interest

5-7+ years of quota-carrying experience selling complex B2B software (SaaS, PaaS) solutions

A non-negotiable, proven track record of selling directly to and closing deals with Mid-Market and Enterprise retail organizations. You have the logos and success stories to prove it

Demonstrable experience selling to leadership within Customer Experience (CX), Contact Center, or E-commerce departments

You come to the table with a strong, existing network of contacts within the retail industry

Bachelor's degree or equivalent, compelling work experience

Preferred

SaaS/Growth Company Experience: Recent experience in the last 3 years in SaaS or growth companies, selling to prospects unfamiliar with your brand and successfully creating demand in new markets

A Passion for Technology: Particularly AI, with the ability to quickly learn and adapt to new tech solutions. You're comfortable in the world of AI and eager to use technology to drive improvements and innovate. You are not afraid, and you are eager to get your hands on NLX's technology to gain a deep understanding of the value to our customers