Verdesian Asia · 3 weeks ago
Customer Service Representative – International Focus
Cary, NC
Full-time
Onsite
New Grad, Entry LevelVerdesian Asia is seeking a Customer Service Representative with an international focus. The role involves managing customer orders, coordinating shipping schedules, and ensuring compliance with international shipping documentation and regulations.
Biotechnology
Responsibilities
Act as the front-line customer contact for order management and execution
Acknowledge and enter customer purchase orders into Oracle ERP promptly
Coordinate inventory, shipping schedules, and contingency planning for product shortages
Prepare and review international shipping documentation (commercial invoices, packing lists, certificates of origin, regulatory labels, customs paperwork)
Ensure compliance with state and international regulatory requirements for labeling and documentation
Provide timely updates on open orders and invoice orders within 24 hours of shipment
Resolve customer issues promptly and collaborate with internal teams to meet business needs
Qualification
Required
Proven experience in international shipping and documentation (customs, regulatory compliance, export paperwork)
Proficiency in ERP systems (Oracle or SAP) and Microsoft Excel
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to manage complex documentation and deadlines across multiple countries
Preferred
Bachelor's degree preferred or equivalent customer service experience
Experience with Salesforce preferred
Bilingual preferred
Company
Verdesian Asia
At Verdesian (formerly known as Cytozyme), we live & breathe by one goal: to enable a sustainable future for farmers through nutrient use efficiency.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase