Delaware North · 6 days ago
Chief Operating Officer, Patina Group
Buffalo, NY
Full-time
Onsite
Director/Executive
$219K/yr - $302K/yr
15+ years expDelaware North's Patina Group is hiring a Chief Operating Officer to join their team. In this role, you will drive operational excellence, elevate the guest experience, and advance Patina Group's reputation for world-class culinary innovation while overseeing a portfolio of premium restaurants and hospitality experiences.
Hospitality
Responsibilities
Oversee day-to-day performance across four regions by developing and coaching Regional Teams. Implement consistent standards in service, culinary execution, safety, and brand presentation. Ensure Patina delivers a premium dining experience in every restaurant, every time
Partner closely with Culinary leadership to advance menu innovation, chef-driven programs, and guest-facing concepts that differentiate Patina in the marketplace. Support openings, launches, refreshes, special events and experience enhancements that strengthen loyalty and market relevance
Cultivate trusted relationships with venue and destination partners including Disney, cultural institutions, and landmark properties. Ensure alignment on business goals, contract performance, and guest satisfaction while maintaining Patina’s premium brand identity
Own operational P&L performance. Lead forecasting, labor management, food costs and cost controls that support growth without compromising hospitality. Collaborate with Business Development on opportunities within existing partnerships and strategic expansion into new locations
Build strong leadership pipelines by coaching regional leaders, advancing succession plans, and creating career mobility across Patina. Champion a culture of engagement, recognition, and service leadership that attracts and retains top talent
Embrace new technology, operational approaches, and guest-insight tools to accelerate service improvement and anticipate market shifts. Sponsor pilots and scale successful ideas across the organization
Qualification
Required
Bachelor's degree in business, hospitality, or related field
15+ years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality that includes multiple locations in multiple regions
Proven success leading multi-unit, multi-city operations with full P&L accountability
Expertise with culinary operations, menu innovation, and elevating brand experiences
Strong partner management skills at complex venues or destination properties
Demonstrated ability to lead change and enhance performance through people, analytics, and innovation
A confident communicator who inspires teams and models hospitality leadership
Ability to travel approximately 50% to support regions and partners
Preferred
MBA preferred
Benefits
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Company
Delaware North
Delaware North Companies, Inc. is a hospitality and food service company. It provides gaming, entertainment.
10001+ employees
H1B Sponsorship
Delaware North has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-02Debt Financing
Leadership Team
Jerry Jacobs Jr.
Co-CEO
Lou Jacobs
Co-Chief Executive Officer
Recent News
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