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Kuehne+Nagel · 1 day ago

Customer Service Representative

Shelbyville, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kuehne+Nagel is a leader in logistics, managing end-to-end warehousing operations for clients. The Customer Service Representative will be the primary contact for internal departments and external customers, handling order processing and ensuring customer satisfaction through effective communication and problem-solving.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed

Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly

Enter orders into an automated system

Compile, sort, and verify records for accuracy, file documents and reports

Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included

Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports

Gather and assess data and quantify results to ensure accurate and complete information

Create and provide internal and external distribution center reports

Provide back-up support for other departments when needed

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelAS400Warehouse Management SystemEnglish fluencyQuantifying resultsContinuous improvement mindset5S methodologyCommunicationProblem-solving

Required

2+ years of full-time customer service experience in a warehousing or distribution environment

Intermediate skills in Microsoft Word and Microsoft Excel

Experience with AS400 or any Warehouse Management System (WMS)

Strong ability to quantify results and create accurate reporting

English fluency (written and verbal)

Benefits

Medical/dental benefits package

Employee discounts

Tuition reimbursement

Excellent training programs

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (6)