LoadUp · 4 weeks ago
Fulfillment Operations Specialist
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expLoadUp Technologies is a fast-growing company providing on-demand home services through a tech-enabled platform. They are seeking a highly organized and proactive Fulfillment Operations Specialist to ensure timely order fulfillment by coordinating with independent service providers and managing job logistics.
LogisticsRecyclingWaste Management
Responsibilities
Monitor and manage the live job queue to ensure timely job acceptance, assignment, and completion
Dispatch jobs and handle real-time adjustments, including reassignment and escalation, to maintain service continuity
Serve as the first point of contact for Loaders to provide support, resolve issues, and ensure a smooth job fulfillment experience
Troubleshoot operational issues such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders
Escalate urgent issues to senior team members while taking quick action to minimize disruptions
Ensure performance goals are met, including fulfillment rates, on-time arrivals, and service quality benchmarks
Follow standard operations procedures and fulfillment playbooks for handling open or unassigned orders
Document and report recurring issues Loaders face, contributing insights to improve the platform experience
Collaborate with Customer Service and Loader Development teams to align on job updates and service quality standards
Qualification
Required
1 - 3 years of experience in operations coordination, logistics, customer support, or gig economy fulfillment
Strong multi-tasking and time management skills; comfortable managing live workflows with shifting priorities
Excellent verbal and written communication, especially in high-pressure situations
Confidence in making quick decisions based on standard policies or judgment calls
Preferred
Remote weekend availability is preferred
Proficiency with CRM, dispatching platforms, or support ticket systems is preferred
Bilingual proficiency (Spanish/English or other languages) is highly valued
Benefits
Comprehensive Health & Wellness Benefits – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.
Flexible Spending & Savings Options – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.
Generous Paid Time Off – Take the time you need to rest, recharge, or explore life outside of work.
401(k) with 5% Company Match – Plan for the long-term, including a generous company contribution.
Employee Recognition Program – Get rewarded and celebrated for your contributions.
Monthly Lifestyle Stipends – Support for the essentials, or the extras, designed to enhance your everyday experience.
Referral Rewards Program – Help us build a high-performing team and get rewarded for referring great talent.
Growth with Purpose – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.
Company
LoadUp
LoadUp connects customers (B2C & B2B) with local service providers for junk haul-away, donation pickup, assembly, and hourly labor.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Burkhead
Chief Financial Officer
Company data provided by crunchbase