West Coast Community Bank · 1 month ago
Central Operations Supervisor
Salinas,CA,US
Full-time
Onsite
Mid, Senior Level
5+ years expWest Coast Community Bank is a top-rated community bank focused on serving the banking needs of businesses and individuals along the Central Coast and Silicon Valley. The Central Operations Supervisor is responsible for providing exceptional customer service, managing deposit operations, and supervising staff to ensure efficient banking processes.
BankingFinancial Services
Responsibilities
Provide excellent customer service to Bank customers and Bank employees by meeting or managing the expectations of the Bank’s clients
Review and update department procedures
Train new Central Operations employees
Assist the Central Operations Manager in preparing for annual audits
File unclaimed property reports with the California State Controller’s Office
Supervise Central Operations staff responsible for: Wire transfers, Day-two exception processing, ACH/check returns and adjustments, Debit card processing, EFT settlement, and dispute filing, Branch operations support, General ledger (GL) and demand deposit account (DDA) daily reconciliation and monthly certification, Account maintenance, Dormant accounts, IOLTAs (Interest on Lawyers’ Trust Accounts), Client correspondence, Levies and subpoenas, Reconciliations, All other day-to-day department tasks
Perform other duties as assigned
Qualification
Required
AA in Business Administration or equivalent experience
AAP & NACHA Certifications (or ability to obtain)
5-10 years working in a banking environment
Excellent Organizational Skills
Strong coaching skills
Dependable and reliable
Knowledge of all Bank products
Thorough knowledge of Regulation E, Regulation CC, and State and Federal regulations
Ability to detect and mitigate risks such as fraudulent account and check activity
Knowledge of computer programs- Microsoft Office, MS Excel & Word, financial institution core, ancillary systems
Excellent written, analytical, and oral communication skills
Excellent attention to detail and accuracy
Superior Customer Service skills
Ability to be a self-starter and work independently
Ability to multi-task
Ability to lead, manage a team, complete performance evaluations and address performance issues as needed
Ability to review, revise, and/or draft procedures
Ability to complete all assigned Bank compliance training
Benefits
Medical, dental, and vision plans
Vacation, sick leave, paid Holidays
Paid volunteer time
Employer paid life insurance
401(k) with employer matching
Ongoing training, professional development and career advancement opportunities
Company
West Coast Community Bank
ABOUT WEST COAST COMMUNITY BANK Founded in 2004, West Coast Bank is the wholly owned subsidiary of its holding company, West Coast Community Bancorp.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Maxwell Sinclair
Executive Vice President & Chief Risk Officer
Recent News
Seattle TechFlash
2025-04-26
2025-04-02
2025-02-14
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