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Citizens · 4 hours ago

Head of Digital Product Release Management

Phoenix, AZ

Full-time

Hybrid

Director/Executive

15+ years exp

Citizens is seeking a passionate, proactive, and dynamic leader to join their team as the Head of Digital Product Release Management. This strategic role is pivotal in driving transformation across digital channels and platforms, ensuring customer value and business outcomes are achieved while maintaining regulatory-grade safety and compliance.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Own strategy, governance, tooling roadmap, and modernization agenda

Own and manage the release planning, calendar, and roadmap

Coordinate change windows and align stakeholders across Operations, Marketing, Legal, and Compliance

Oversee centralized tracking of all development impacting Mobile and Online Banking channels

Make strategic decisions on release timing and scope

Ensure business readiness including support, communications, and training

Define release scope, objectives, and value delivered

Prepare release notes, FAQs, and customer communications

Secure regulatory and risk approvals and act as liaison to the Change Advisory Board (CAB)

Monitor customer impact post-release (e.g., login success, NPS, crash rates)

Define and own scope of each RC in collaboration with product domains

Evaluate inclusion of defects and features based on priorities and feedback

Balance scope and risk to align with business goals

Manage full software release lifecycle from planning to post-release review

Lead go-live meetings and retrospectives

Maintain release procedures and reporting mechanisms

Plan future releases with foresight into enterprise-wide dependencies

Ensure delivery accountability across teams

Conduct technical and experience reviews for each RC

Incorporate post-release feedback into future planning

Align releases with strategic deliverables including OKRs and NPS

Identify and implement efficiency and automation improvements

Modernize release management to a proactive and continuous release process

Enhance stakeholder communication and release processes

Drive culture shift from “gatekeeper” to “enabler of safe speed.”

Qualification

Release ManagementSoftware Delivery LeadershipAgile MethodologiesStakeholder EngagementRisk ManagementProduct DeliveryBanking Industry KnowledgePlanning SkillsCollaboration SkillsLeadership SkillsCommunication Skills

Required

15+ years of relevant experience in release management or software delivery leadership

Proven experience with release reporting and stakeholder engagement

Strong understanding of software development lifecycle and agile methodologies

Excellent communication, planning, and risk management skills

Ability to collaborate across technical and business teams

BS/BA degree in engineering or technology-related fields required

Strong collaboration and leadership capabilities

Demonstrated ability to implement controls and compliance measures

Technical proficiency in managing end-to-end product delivery

Knowledge of banking industry trends, regulations, and technologies

Proven track record in agile change leadership and strategic execution

Experience in managing digital product backlogs and roadmaps

Preferred

5+ years of management experience preferred

Master's degree or equivalent work experience preferred

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)