Steuben Foods Inc. ยท 1 month ago
Technical Service Coordinator
Elma, NY
Full-time
Onsite
Mid Level
$56K/yr - $56K/yrSteuben Foods Inc. is seeking a Technical Service Coordinator to work with internal stakeholders and customers on product formulations and specifications. The role involves coordinating new customer product commercialization processes, ensuring compliance with food safety and quality requirements, and maintaining effective communication between departments.
Food Production
Responsibilities
Responsible for food safety and quality aspects relating to new customer & product commercialization. Coordination and execution of customer and audit requirements (SQF)
Commercialization support tasks for GNS and audit requirements (Customer and SQF)
The Technical Service Coordinator (TSC) will work directly with our customers on formulations and specifications of their products. Direct customer interaction required through email, phone, and on-site meetings. This will include implementing any changes made by the customer by reviewing and approving newly submitted Spec Packets. The TSC is responsible for communicating any such changes to appropriate departments via e-mail and circulating a BOM change control form
Gather and analyze lab data to aid customers in setting or updating product specification ranges. Prepare data summaries to include trending and statistical analysis. Interact with customer to achieve mutual customer and company goals
Support the manufacturing department with accurately converted customer formulations and finished product specifications in order that they carry out production in compliance with customer and company standards
Create and maintain Production models in the Company ERP system. Appropriate structure and allocation of inputs to facilitate proper procurement, production, release, shipment, and costing of all variables
Coordinating approvals with process authority, as required. New products, new equipment and changes affecting potential product safety concerns
Submitting process filings with the FDA, as required. New products, new equipment and changes requiring new and updated filings
The TSC will aid in complaint investigations as needed. It is the responsibility of the Technical Service Coordinator (TSC) to trace ingredients used in complaint lots if this is required for the complaint investigation
Maintain plant-wide document control system and database. Includes updating manufacturing operational documents as changes are needed
Document Control log: Update floor documents and log all changes to any controlled documents
Expiration Dates: Calculate and distribute at the beginning of each month
Conduct Traceability exercises bi-annually and at customer request
Project management reports, as assigned
Commercialization status report
Qualification
Required
Minimum Associates degree (Bachelors preferred)
Must possess extensive knowledge of plant operations to properly understand customer change requests
Possess exemplary communication skills with both internal and external customers
Must be very organized, and detail oriented
Ability to multi-task and prioritize priorities
Must be proficient in Excel and Word
Must be able to successfully complete Better Process School (Steuben supplied training)
Responsible for food safety and quality aspects relating to new customer & product commercialization
Coordination and execution of customer and audit requirements (SQF)
Direct customer interaction required through email, phone, and on-site meetings
Gather and analyze lab data to aid customers in setting or updating product specification ranges
Prepare data summaries to include trending and statistical analysis
Support the manufacturing department with accurately converted customer formulations and finished product specifications
Create and maintain Production models in the Company ERP system
Coordinating approvals with process authority, as required
Submitting process filings with the FDA, as required
The TSC will aid in complaint investigations as needed
Maintain plant-wide document control system and database
Document Control log: Update floor documents and log all changes to any controlled documents
Expiration Dates: Calculate and distribute at the beginning of each month
Conduct Traceability exercises bi-annually and at customer request
Project management reports, as assigned
Commercialization status report
Company
Steuben Foods Inc.
At Steuben Foods we handle every stage of production, from research and development to shipping and distribution.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Stephenson
Chief Intellectual Property Officer
Company data provided by crunchbase