Spark · 3 weeks ago
Customer Operations Associate | Denver [Spanish Required]
Denver, Colorado
Full-time
Hybrid
Entry Level
1+ years expSpark Advisors is building healthcare technology to assist Medicare advisors in navigating complex insurance processes. The Customer Operations Associate will support insurance agents by providing exceptional customer service, managing contracting requests, and improving operational workflows.
Employee BenefitsFinancial ServicesRetirement
Responsibilities
Provide exceptional support and a top-tier customer experience to insurance agents via email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance to resolve issues
Manage a queue of carrier contracting requests in progress, enabling engagement with the Spark platform for both new and existing agents onboarding onto the platform
Coordinate complex workflows seamlessly between agents and insurance carriers, ensuring accuracy and timeliness
Align with Spark company values and brand guidance to respond promptly and professionally to customer inquiries across a range of operational topics
Proactively follow-up with agents and insurance carriers to ensure complete and timely resolution to requests
Act as a first point of escalation from tier-1 support teams when inquiries are related to operational issues
Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency
Qualification
Required
1-3 years of experience in customer or user-facing support, operations, onboarding, or a similar role
An empathetic and partner-obsessed approach to problem-solving, with a passion for delivering high-quality experiences
A relentless desire to overcome blockers, identifying root causes to achieve success despite obstacles and diversions
A proactive mindset, resourcefulness, with the ability to identify opportunities to improve workflows
Proven ability to meet and exceed Service Level Agreements (SLAs) in a fast-paced environment
Maintain extreme attention to detail while managing multiple tasks
Excellent verbal and written communication skills
Quickly adapt to new technologies, workflows, and processes
Deliver exceptional customer service with patience and professionalism
Fluent in written and verbal Spanish
Preferred
Experience working within Medicare, the insurance industry or insurance carrier contracting is a plus but not required
Familiarity with support ticketing software and communication tools, e.g. Intercom, Zendesk, Dialpad, Slack, Zoom
A strong interest or background in supporting small business owners or independent agents
Benefits
Equity compensation
Health care, including dental and vision through our PEO Sequoia
Flexible work location; co-working available
401k
Paid Time Off
Monthly Remote Work Stipend (help cover costs of home-office needs)
Paid Parental Leave
Up to 14 weeks for birthing parents
Up to 8 weeks for non-birth parents
11 paid holidays
2 week sabbatical at 5 years of employment
Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Company
Spark
Spark helps independent Medicare brokers build the insurance of their dreams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53.64MKey Investors
Viewpoint VenturesAmerican Family Ventures
2024-01-23Series B· $25M
2023-01-30Series A· $15M
2022-08-04Debt Financing
Leadership Team
Alex Zhang
Co-Founder
Byron Edwards
Board Member
Recent News
2025-08-27
2025-02-07
Company data provided by crunchbase