Together Light Incorporated · 3 weeks ago
REMOTE Service Delivery Manager | TogetherLight
United States
Full-time
Remote
Mid, Senior Level
$15/hr - $25/hr
3+ years expTogether Light Incorporated is a company that provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. They are seeking a Service Delivery Manager to lead a BPO team, manage client relationships, oversee service delivery operations, and drive team performance while ensuring operational efficiency.
DatingInternetSocial Network
Responsibilities
Manage Client Relationships
Communicate clearly and effectively, translating client requirements into actionable plans
Proactively address and resolve client issues while maintaining high satisfaction levels
Oversee Service Delivery Operations
Lead the end-to-end service delivery process, ensuring all tasks and projects meet established standards
Collaborate with cross-functional teams to ensure smooth coordination and alignment with client goals
Monitor and manage key performance metrics to maintain high-quality outcomes
Drive Team Performance
Inspire, mentor, and manage a team of service delivery professionals to achieve operational excellence
Facilitate regular training sessions to keep the team updated on best practices and tools
Foster a culture of accountability, collaboration, and continuous improvement
Ensure Operational Efficiency
Analyze processes to identify areas for optimization and implement changes that enhance efficiency
Maintain detailed documentation of workflows and operational guidelines for consistency and compliance
Leverage data and metrics to track performance and make informed decisions
Qualification
Required
3+ years in service delivery management or service quality control, with a proven track record of managing teams and delivering exceptional results
Strong ability to inspire and guide teams to meet and exceed goals
Exceptional verbal and written communication skills, with a talent for simplifying complex concepts
Adept at addressing challenges with creative, actionable solutions
Comfortable using service management tools and technology to enhance operations
Capable of adapting to changing priorities and managing multiple tasks effectively
Strong organizational and time-management skills
Demonstrated ability to work collaboratively in a remote or hybrid work environment
Can lead a BPO team of experienced consultants to efficiently provide high-quality service to US and Filipino clients
Expert in managing service operations and leading teams to exceed client expectations
Knack for optimizing processes and driving continuous improvement
Whiz with designing and using online tools like G-Suite
Extremely intelligent
Impeccable interpersonal integrity
Can communicate effectively with “direct” American clients and owners
Ruthlessly find the “root cause” of any mistake, to happily improve operations quality
Know how to keep Filipino employees and contractors happy, motivated, and productive
J.D. or M.B.A. degree
Typing test score of at least 40 WPM on desktop or laptop
Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field
Masteral is appreciated but not required
Familiarity with industry-standard service management frameworks (e.g., ITIL, Six Sigma) is a plus
Benefits
A collaborative and inclusive work environment.
Opportunities for professional development and career growth.
Competitive salary and performance-based incentives.
Company
Together Light Incorporated
Together Light Incorporated
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Christopher
Founder & CEO
Company data provided by crunchbase