Denali Staffing Group ยท 3 months ago
Assistant Box Office Manager
Anchorage,AK,US
Full-time
Onsite
Entry, Mid Level
2+ years expDenali Staffing Group is assisting our client in recruiting an Assistant Box Office Manager. The role involves supervising customer service agents, managing box office operations, and supporting event presenters throughout the ticketing process.
Staffing & Recruiting
Responsibilities
Foster positive relations with event presenters, patrons, and the public
Assist patrons in purchasing tickets and troubleshoot their needs via telephone and/or online chat
Implement and enforce ticketing policies and procedures
Maintain events on computerized ticketing systems
Resolve client and customer challenges
Troubleshoot technical issues
Train, supervise and support sales associates
Oversee and guide sales associate staff through performance of daily duties and special projects
Perform shift double checks and reconcile staff receipts at shift end
Produce and distribute weekly box office staff schedule
Assist event presenters through ticketing process, including quality assurance
Fulfill presenter ticketing requests
Coordinate day of show ticketing and reporting needs
Reconcile daily box office audits as needed
Work a flexible schedule including nights and weekends
Attend regular meetings
Contribute to periodic ticket department meetings
Special projects as assigned
Qualification
Required
High School Diploma is required
college degree or professional work experience in field/related field is required
Working knowledge of Microsoft Office Suite and comfort with software management is required
Preferred
2 or more years of experience in a ticket office or customer service environment preferred
2 or more years of experience supervising a crew of 5 or more staff, preferred
Company
Denali Staffing Group
Our team of seasoned professionals is the backbone of Denali Staffing Group.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase