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GE Aerospace · 2 weeks ago

Sr Staff Technical Product Manager - SSS Operations Leader

Niskayuna, NY

Full-time

Onsite

Senior Level, Lead/Staff

$131K/yr - $218K/yr

5+ years exp

GE Aerospace is a leader in aerospace technology and innovation, and they are seeking a Senior Staff Technical Product Manager to lead operations for Shared Sourcing Services. The role involves managing day-to-day operational support of Source-to-Pay applications, ensuring compliance, security, and the quality of change delivery while collaborating with various stakeholders to support smooth business operations.

AerospaceCommercialManufacturing

No H1B

Responsibilities

Manage and monitor BAU support activities for Shared Sourcing Services (Oracle EBS) and peripheral applications (Perceptive, RightFax, AppWorx, PVCS, custom)

Oversee vendor support teams, handling access provisioning, periodic access reviews, onboarding, and offboarding processes

Conduct access reviews for all SSS users to ensure compliance and security

Enforce application access controls and ensure ongoing compliance with internal controls, security policies, and external regulations (e.g., SOX, SOD audits)

Act as gate keeper for the change management, Review and approve change migrations to production environments, ensuring quality and minimizing risks

Daily review monitoring dashboards with support teams to proactively identify and address issues

Monitor the support Quality and SLA

Act as the first point of contact for support escalations, ensuring timely resolution of critical issues

Continuously monitor support efforts to identify opportunities for cost reduction and work with Product leader and owners for efficiency improvements in operations

Keep the vitality of applications, own patch reviews and patching activities for SSS, RightFax, AppWorx, PVCS, ensuring systems are up-to-date and secure

Conduct root cause analyses for repetitive problems and work with help of product leader and the team to implement process improvements or system modifications to prevent future errors and enhance user efficiency

Work closely with Product Owners and business stakeholders to prioritize operational needs and coordinate cross-application dependencies

Implement Flight Deck and Lean Fundamentals in operations to drive continuous improvement

Build Daily Management and monitor operational performance against SLAs and KPIs; take corrective actions as needed

Conduct DR Activities for the applications, plan and manage the Releases

Own the instance refresh calendars for non-PROD, plan the refresh. Lead non-regression and Performance testing

Monitor close calendar execution for AP/Finance, ensure the sufficient support is provided

Demonstrate strategic, expert-level problem-solving skills and the ability to navigate ambiguity with sound judgment and clear communication

Demonstrate superior product and industry knowledge and helps organization to gain the competitive edge

Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback

Works with cross-functional teams to deliver features and major, complex products

Possesses a deep understanding of the technology stack and impact on final product

Routinely collaborates with UX, Architecture and engineering teams on multiple issues and decisions

Conducts customer and stakeholder interviews and elaborates on personas

Demonstrates expert persuasion and influencing skills that ensure alignment between customer, product manager and engineering teams

Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases

Owns and manages the backlog; continuously orders and prioritizes to ensure that 1-2 sprints/iterations of backlog are always ready

Prioritize continuously in accordance with the understanding and validation of customer problems and needs

Demonstrates strategic expert level skills in problem decomposition and ability to navigate through ambiguity

Engages frequently (50% of the time) with the development team; facilitates discussions, provides clarification, story acceptance and refinement, testing and validation; contributes to design activities and decisions

Translates unstructured or ambiguous work requests into actionable user stories and work units

Partners with Development Leadership to ensure healthy development process

Mentors junior team members

Provide technical leadership to TPMs across organization. Expert in Agile Methodology: Coaches others

Qualification

Oracle E-Business SuiteIT Operations ManagementVendor ManagementSupply Chain ProcessesLean MethodologyRegulatory ComplianceProblem SolvingAnalytical SkillsCommunication SkillsMentoringCollaboration

Required

Bachelor's degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience

Minimum 5 years of professional experience in IT Operations, preferably leading vendor-managed support teams

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

Preferred

Strong understanding of Supply Chain and/or Procurement business processes, especially Source-to-Pay/Procure-to-Pay

Understanding of Oracle ERP/Oracle E-Business Suite and Procure-to-Pay processes

Familiarity with software design principles, operational support practices, and problem-solving techniques, including breaking down problems, documenting statements, and estimating efforts