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Mustang Cat · 2 weeks ago

Engine Technical Communicator

Houston, TX

Full-time

Onsite

Mid Level

Mustang Cat is a leading authorized Caterpillar dealer serving various industries in Southeast Texas since 1952. The Engine Technical Communicator role involves providing technical assistance and support to dealership technicians and customers, ensuring resolution of technical issues and enhancing the technical competencies of the team.

ConstructionMachinery Manufacturing

Growth Opportunities

Responsibilities

Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians

Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining)

Communicating with CAT engineers via the DSN to quickly resolve all technical issues

Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues

Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs

This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills

Assisting with the definition and solution of technical problems

Assist sales and parts departments with technical matters

Develop and maintain a cohesive team effort between all departments

Work closely with Caterpillar to develop economical solutions to issues and product problems

Qualification

Diesel TechnologyInternal Combustion EnginesTechnical CommunicationReading SchematicsPrecision Measuring EquipmentDyno Testing ProceduresCAT Data/Service SystemsSoft Skills

Required

College degree in Diesel Technology or Ag Mechanization or other industry-related field

Will consider equivalent work experience in lieu of educational requirements

In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines

Technical background with the ability to read schematics, engineering drawings, and machining specifications

Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc

Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting

Knowledge of CAT and Mustang data/service systems and applications

Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment