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Inside Higher Ed · 2 weeks ago

Temporary Slate Support Specialist - Penn Engineering

Philadelphia, PA

Full-time

Hybrid

Entry Level

$7.25/hr - $30/hr

1+ years exp

The University of Pennsylvania is a world-renowned leader in education, research, and innovation. The Temporary Slate Support Specialist will be responsible for the coordination, support, and maintenance of the Slate CRM system, primarily focusing on student success systems and admissions features while providing technical support for events and marketing campaigns.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Coordinate/operate the Slate Admissions System for Penn Engineering, supporting online programs, on-campus masters and Ph.D., and our K12 admissions rounds

Support coordination of the Student Success system features, as well

Manage the process of turning Student Success modules on and off for each cycle

Make system updates where appropriate, either live or between admissions application cycles; will collaborate with the Slate System Developer

Support workflow maintenance, including clearing workflows in preparation for the next cycle

Provide troubleshooting support for the Admissions/Marketing/Student Success team and serve as the primary support contact for the online Admissions/Marketing/Student Success team

Support the development/build of ad hoc and campaign/drip emails in the Slate system, including recipient list queries, merge fields, and logic

Work with Slate System Developer to confirm and build Deliver message queries where appropriate, along with conditional logic, merge fields, etc

Triage incoming Slate-related requests into the various help channels (Slack, ticket request forms, etc.) and provide tier 1 support

Manage the Slate Helpdesk Asana board and in collaboration with team, migrate issues to the backlog

Maintain and coordinate the cycle preparation checklist projects in Asana to ensure all tasks are completed on schedule

Provide recommendations for updating the checklist with the aim of tracking all behaviors required to open, manage, and close each admissions round

Collaborate with other members of the Operations and Systems teams to ensure that their assigned tasks are completed timely, accurately, and drive toward key deadlines per the cycle prep checklist

Provide Slate-related support for events managed by the admissions/marketing teams as well as student affairs, including online and on-campus recruitment and engagement activities

Support includes auditing event templates and communications, supporting registration processes, and supporting event setup in Slate

Provide day-of support for Slate-driven events, where appropriate

Ensure the Slate system has accurate user and permissions information

Assign/update permissions at the discretion of the Application Developer

Consistent deduping of records to ensure data accuracy and cleanliness

Support System Developer with various tasks and projects where needed

Other duties as assigned

Qualification

Slate CRMProblem-solvingWorkflow managementProject managementTechnical supportCommunication strategiesAsana familiarityEvent managementOrganizational skills

Required

Bachelor's degree, preferably in an IT-related field, with one to three (1-3) years in an enrollment services role requiring technical and functional knowledge or an equivalent combination of education and experience

Experience working in a CRM, preferably Technolutions Slate

Strong problem-solving and troubleshooting skills

Ability to learn quickly and understand complex processes

Proficiency in workflow management and campaign communication strategies

Excellent organizational and project management abilities

Preferred

Experience supporting higher education admissions or marketing teams

Familiarity with Asana or similar task/project management tools

Understanding of student recruitment, marketing, and admissions processes and event management

Benefits

Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.