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YMCA of the USA · 6 hours ago

Chronic Disease Prevention Program Director

Wilkes-Barre, PA

Full-time

Onsite

Director/Executive

YMCA of the USA is a leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. The Chronic Disease Prevention Program Director will lead innovative programs aimed at promoting healthier lifestyles and community engagement, while managing a team and collaborating with various stakeholders to enhance program effectiveness and member satisfaction.

Career PlanningCommunities

Responsibilities

Leads, coaches and mentors a high-performing and engaging Wellness Department including Healthy Living Coaches and Group Fitness Instructors

Ensures staff achieve metric targets and produce meaningful qualitative results

Provides leadership in the daily operations of the branch

Communicates across departments to inspire member focused culture that results in increased member retention

Develops and manages the Chronic Disease Programs operating budgets as well as collaborate with Membership to meet or exceed budget targets

Complete any and all reimbursement documentation or billing processes for various AAA programs

Responsible for a portion of the community phase of the Annual Giving Campaign by serving as a liaison for the Campaign Chair and the Annual Campaign Leadership Committee

Help develop and implement ongoing volunteer & donor cultivation and stewardship practices Actively participates in the recruitment of volunteers

Develops and maintains relationships with public health, physicians, and payer communities as well as other referral networks to enhance awareness of and to insure referrals to the chronic disease programs

Collect, compile, and report all necessary data and information to relevant agencies and constituents including but not limited to, Y-USA and funders

Serve as a liaison, ambassador, and advocate for the programs within the public health forum

Drives development of innovative and high-quality programs within the Chronic Disease programs and Membership Department, which supports branch and association mission, goals and strategies

Creates a member-focused culture and models’ relationship-building skills in all interactions

Fosters a climate of innovation and resolves problems to ensure member satisfaction. Set the standards for and model exceptional member service

Respond to inquiries from the general public and members of the public health, physician and payer communities about the programs in a timely manner

Works in conjunction with the Director of Marketing and Communications for coordinating and managing member communications – monthly e-blasts, website, social media, in-branch communications, member inquiries, etc. In this capacity, the Chronic Disease Program Director collaborates with the leadership team, front line staff, and association office marketing & communications teams

Responsible for leading Member Survey Action Team & achieving high member satisfaction rates

Develops and cultivates strong relationships throughout the branch, association and community

Hire, supervise, train, evaluate and support all CDP staff

Ensure program delivery, consistency, and fidelity of CDP at all locations

Recruit, screen, and enroll eligible participants into the program

Organize and maintain a master schedule of classes offered across the association

Assist CDP staff with launching of each program group and the evaluation of each group

Assist with retention and commitment of program participants

Regularly analyze data from programs to ensure they meet applicable quality and performance metrics

Qualification

Health Sciences DegreeManagement ExperienceLeadership SkillsPublic Health KnowledgeVolunteer RecruitmentData AnalysisOrganizational SkillsCustomer Service SkillsProblem Solving SkillsCommunication Skills

Required

Bachelor's Degree in Health Sciences, Public Health, or related field as well as commensurate work experience in fitness/wellness in sales, public relations, and marketing

Previous management experience in recruitment, training and supervision of staff and volunteer groups

Must be willing and able to work a flexible schedule, occasionally evening and weekend hours

Provide backup coverage to fitness classes and programs in the absence of instructors to minimize member/participant disruptions

Excellent problem solving, organizational and communication skills

Strong leadership and excellent customer service skills

A positive attitude and the ability to work creatively and independently or as part of a team

Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds

Ability to travel locally to meetings