Northwestern University · 8 hours ago
Customer Service Specialist
Chicago, IL
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expNorthwestern University is seeking a Facilities Customer Support Specialist to provide excellent customer service to internal and external stakeholders. The role involves processing service requests, ensuring data accuracy, and supporting various programs and procedures within the Facilities department.
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Hiring Manager
Eric Noll
Responsibilities
Provides excellent customer service by phone, email and in-person; Answers questions pertaining to requests, scheduling, job costing, etc.; Serves as a trusted, collaborative resource to the University community
Conducts daily work task audits; confirms and modifies accuracy of data to ensure successful job cost reconciliation
Responsible for reviewing all work tasks and adds necessary documentation to ensure efficient tracking of labor
Ad hoc reporting and assists internal departments with project reconciliation
Provides event support to schools and units on campus; Assists with scheduling Operations support; Serves as a point-of-contact for general inquiries; Offers event-specific assistance as needed
Performs other duties as assigned
Qualification
Required
A high school diploma or the equivalent combination of education, training and experience from which comparable skills can be acquired
Strong ability to organize and manage multiple priorities
Works effectively in an environment in which the priorities may change daily; adjusts behavior to meet the needs of different people and situations
Consistently displays accuracy and attention to detail
Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
Strong interpersonal as well as oral and written communication skills. Ability to communicate effectively with faculty, staff, students and other University stakeholders
Ability to handle multiple tasks and perform typing and routine data entry with speed and accuracy
Ability to compose, proofread and/or edit letters and documents
Ability to calculate routine arithmetic
Strong knowledge of grammatical usage
Ability to work independently, without major oversight, and utilize good judgment when making decisions. Must also be self-motivated
Candidate needs to demonstrate professional demeanor
Ability to compile and analyze data from a problem solving perspective. Also, demonstrate good judgment and decision making related to interpreting data and making recommendations or acting on the analysis of data
Ability to develop a thorough understanding of University policies and procedures and ability to use sound judgment in applying them to individual situations
Preferred
Bachelor's degree in business or related field, or the equivalent combination of education, training and experience from which comparable skills can be acquired
One to two years' experience in a customer service support role, preferably in an institutional environment
Training in business practices, accounting or effective communication techniques
Proficiency with PeopleSoft Financials
Proficiency with Tableau
Exceptional customer relationship skills and the ability to establish effective working relationships in a diverse environment
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Variety of tools and resources for developing professional potential or continuing formal education
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
Recent News
2026-01-11
Digital Journal
2026-01-11
2026-01-09
Company data provided by crunchbase