Apply on Employer Site

NYC Health + Hospitals · 2 weeks ago

Senior Facility Desktop Support Technician

New York, NY

Full-time

Onsite

Mid, Senior Level

$80K/yr - $80K/yr

4+ years exp

NYC Health + Hospitals is the largest public health care system in the United States, providing essential health services to over one million New Yorkers annually. The Senior Facility Desktop Support Technician is responsible for expert-level technical support, installation, maintenance, and troubleshooting of IT equipment, while ensuring the stability and efficiency of the IT infrastructure.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

H1B Sponsor Likely

Responsibilities

Resolves complex hardware and software issues that escalate from junior technicians

Performs root cause analysis to prevent recurring problems

Troubleshoots network infrastructure related to desktop connectivity

Mentors and trains junior technicians

Develops and documents best practices and procedures

Leads small Information Technology (IT) projects and deployments

Manages and maintains desktop operating systems and software applications

Implements and enforces security policies and procedures

Manages user accounts and access permissions

Serves as the primary escalation point for complex technical issues

Communicates with vendors and other IT teams to resolve problems

Identifies and resolves potential issues before they impact users

Performs system performance monitoring and optimization

Contributes to the development of IT infrastructure improvements

Creates and maintains detailed technical documentation

Generates reports on support activities and system performance

Contributes to knowledge base articles

Participates in IT related projects, such as operating system roll outs, or hardware refreshes

Often provides support to executive level employees

Provides on-site technical support to users, addressing questions and issues related to audio visual (AV) systems for the network

Performs other duties as assigned or required

Qualification

ITIL certificationCompTIA A+ certificationWindows Operating SystemTechnical support managementMicrosoft OfficeEPIC experienceHelp Desk ticketing systemsDesktop operating systemsLinux experienceTechnical knowledgeDiagnostic utilitiesCommunication with vendorsMentoring junior techniciansTechnical documentation

Required

A baccalaureate degree from an accredited college or university and three (3) years of satisfactory, full‐time experience in mainframe computer, mid‐range computer, LAN or WAN computer environments, and/or local desktop support, one (1) year of which must have been in a supervisory capacity

An associate degree or 60 semester credits from an accredited college or university and four (4) years of satisfactory, full‐time experience, including one (1) year of experience in a supervisory capacity, as described in ʺ1ʺ above

A high school diploma or its educational equivalent and five (5) years of satisfactory, full‐time experience, including one (1) year of experience in a supervisory capacity, as described in ʺ1ʺ above

Education and/or experience equivalent to ʺ1ʺ, ʺ2ʺ, or ʺ3ʺ above. Undergraduate college credit can be substituted for experience on the basis of thirty (30) semester credits, from an accredited college or university, for six (6) months of experience. However, all candidates must have at least a high school diploma or its educational equivalent and two (2) years of satisfactory, full‐time experience, including one (1) year of experience in a supervisory capacity, as described in ʺ1ʺ above

Extensive application support experience with Windows Operating System, Microsoft Office, and EPIC

Extensive knowledge of computer hardware, including PC, Laptop, tablet, and hand held devices

Excellent technical knowledge of PC internal components

Working knowledge of a range of diagnostic utilities, including Microsoft Diagnostic tool

Experience with desktop and server operating systems, including Windows and Linux

Familiarity with the advanced principles of ITIL, CompTIA A+, Six Sigma Lean Basics

Demonstrated experience in the management of a technical support team

Able to read and understand technical manuals, procedural documentation, and OEM guides

Four years equivalent (corporate/hospital environment) work experience

Preferred

Certification in ITIL, CompTIA A+ and/or Microsoft related certifications preferred

Experience with Help Desk ticketing systems (Service Now Preferred)

Experience with any hospital system including but not limited to EPIC, Biomedical system, Laboratory System, etc. is a plus

Company

NYC Health + Hospitals

Glassdoor3.5

NYC Health + Hospitals is an interconnected system of hospitals, health care centers, nursing homes, and home care.

Founded in 1875

New York, New York, USA

10001+ employees

http://www.nychealthandhospitals.org

H1B Sponsorship

NYC Health + Hospitals has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)