RedTech Recruitment ยท 7 hours ago
SaaS Solutions Director
Manhattan, NY
Full-time
Hybrid
Director/Executive
$150K/yr - $200K/yrRedTech Recruitment is a rapidly growing software company based in New York, seeking an experienced Solutions Director. The role focuses on the latter parts of the sales process and onboarding new clients, while also acting as a technical authority to support the sales team and improve customer integration experiences.
Staffing & Recruiting
Responsibilities
Evaluate customer use cases and their product integration requirements, offering tailored guidance to help customers achieve success efficiently and identifying areas for iterative improvements
Develop and maintain comprehensive customer-facing API documentation, reference architectures, and other technical resources to support developers effectively
Act as a technical authority on the platform, assisting the sales team in demonstrating the value of integration solutions to convert prospects into customers
Create versatile toolkits, APIs, SDKs, and support materials to streamline integration and deliver a more intuitive developer experience
Work closely with internal sales and support teams to deliver seamless technical integration experiences
Collaborate with Support and Technical Operations teams to coordinate solutions and quickly resolve any technical issues faced by customers
Continuously gather and analyse feedback from developers to improve integration workflows, tools, and technical documentation
Qualification
Required
Demonstrable experience leading customer-facing technical teams
Deep understanding of cloud technologies, SaaS ways of working and Enterprise organisations
Extensive experience working at management level within a Solutions Engineering or Pre/Post Technical Sales Engineering or similar technical team within a software organisation
This company values a strong academic background, so is looking for a 3.5 GPA or higher, from a highly regarded University
Strong communication skills conveying gravitas, with the ability to manage strong personalities in sales and customer-facing teams
Commercial intelligence and always striving for customer satisfaction
Ability to showcase impact on revenue, churn and customer adoption
Ability to build boilerplate code examples, solution designs, and reference architectures
Knowledge of AI, its role in business and considerations for implementing change
Benefits
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Benefits
Company
RedTech Recruitment
RedTech Recruitment Ltd is a leading STEM recruitment consultancy based in Cambridge, UK. We cover technical recruitment in the UK and USA.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase