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Credit Counselling Society · 3 weeks ago

Bilingual Client & Creditor Liaison (Remote)

United States

Full-time

Remote

Entry, Mid Level

$47K/yr - $53K/yr

2+ years exp

Credit Counselling Society is an accredited non-profit organization that offers support to clients encountering financial challenges. They are seeking a Bilingual Client & Creditor Liaison who will act as an intermediary between clients and their creditors, managing a caseload and advocating for solutions that meet clients' needs throughout their debt repayment journey.

FinanceFinancial Services

No H1B

Responsibilities

Manage a caseload of clients, assisting the onboarding process at the start of their program and working alongside them throughout the duration of their debt repayment journey

Follow up and be an encouraging cheerleader when things are challenging, celebrating clients' achievements once they successfully complete their debt repayment

Work collaboratively with creditors, advocating for solutions that meet clients’ needs throughout the term of the Debt Management Program

Secure creditor participation in the Debt Management Program and review and process relevant financial documents

Qualification

Customer service experienceBanking/financial industry experienceFluency in EnglishFrenchOrganizational abilitiesNegotiation skillsPost-secondary educationSolution-focused approachActive listening skillsInterpersonal skillsPositive attitude

Required

Fluency in both English and French is required

Two or more years of customer service and administrative experience required

Availability to work variable shifts, scheduled between 5:30am – 6:00pm (Pacific) | 8:30am - 9:00pm (Eastern)

Independent and creative thinker with a positive attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure

Strong organizational abilities, including the ability to manage a number of priorities while ensuring attention to detail

Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately

Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people

Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions

Preferred

Post-secondary education preferred

Previous banking/financial industry experience preferred

Benefits

Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.

A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.

A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).

Educational reimbursements (up to $2,500/year).

The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.

Employee and family assistance program that offers counselling support as well as a wide variety of support resources.