M3 Technology Group, Inc. ยท 2 weeks ago
Onsite AV Service Technician-Nashville
Nashville - Nashville, TN 37217
Full-time
Onsite
New Grad, Entry LevelM3 Technology Group, Inc. is seeking an Onsite Audio Visual Service Technician responsible for service calls, end user support, and preventative maintenance for customers. The technician will troubleshoot, repair, and meet customer needs to support existing systems.
EducationInformation TechnologyVideo
Responsibilities
Answer and resolve service calls to the satisfaction of the customer
Keeping all company equipment in good shape
Test and troubleshoot installed systems for defects
Train customers on currently installed projects
Maintain equipment in organized manner
Perform system software and firmware updates as needed
Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
Maintain information including but not limited to documentation, invoices, service summaries, job hours
Monitor and maintain records of trouble tickets that are reported by customer
Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year
Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
Interact with customers and IT/AV personnel in customer-oriented, professional manner
Communicate effectively with salesmen and operations to maximize efficiency and profit
Maintain organization with connectors, cable and hardware in spaces designated by the client
Regular and predictable attendance as scheduled
Work cooperatively with others
Qualification
Required
Excellent communication skills, both verbal and written
Basic understanding of data network devices/networking
High level of computer skills
Ability to work without direction
Talent to take initiative
Travel not to expected to exceed 5%
Critical thinking with the forethought of the job
Regular and predictable attendance
Valid drivers license with appropriate driving record
Ability to sit for long periods of time
Ability to work on a computer for long periods of time
Ability to use hand and power tools in a safe and efficient manner
Ability to bend, squat and kneel
Ability to lift up to 50 lbs
Ability to climb ladders
Ability to pass drug screen and background check
Company
M3 Technology Group, Inc.
M3 Technology Group is here to help you connect your team and customers so they can innovate and serve without technology getting in the way.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Taylor
President and CEO
Don Reed
Partner/CFO
Company data provided by crunchbase