Swish Breaks · 3 weeks ago
Director, Fulfillment Operations
New York, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $120K/yr
5+ years expSwish Breaks is a rapidly growing live shopping company focused on sports and collectibles. The Director of Fulfillment Operations will lead a fulfillment team, manage logistics, and optimize operational processes to ensure efficiency and quality as the company scales.
Sports
Responsibilities
Own all outbound logistics and fulfillment operations, from pick/pack to ship, routing, and carrier handoff
Lead, coach, and manage a 15+ person fulfillment team, including staffing plans, shift structures, training, and performance management
Design and enforce SOPs that drive speed, accuracy, and consistency across all shifts and order types
Establish and manage core KPIs (order accuracy, turnaround time, SLA adherence, shipping costs, exceptions) with daily visibility
Optimize workflows, layouts, and labor allocation to support increasing order volume without sacrificing quality
Oversee packaging standards, QC processes, and exception handling to protect customer trust and brand reputation
Identify bottlenecks and failure points, then redesign processes to unlock throughput and cost efficiency
Partner cross-functionally with Inventory, Buying, Customer Support, Data, and Product to ensure seamless end-to-end operations
Work with engineering/product to improve internal tools, WMS workflows, automation, and reporting
Act as the on-site operational leader who solves problems in real time and sets the execution bar for the team
Qualification
Required
5–10+ years of experience in outbound logistics, fulfillment, warehouse operations, or supply chain leadership
Proven experience managing large, on-site teams in fast-paced, high-volume environments
Deep understanding of pick/pack/ship workflows, carrier relationships, and warehouse operations
Strong operator instincts: prioritization, process design, and execution under pressure
Experience building or scaling operational systems, SOPs, and performance metrics
Clear, direct communication style with the ability to lead from the floor, not just the desk
High attention to detail and comfort juggling multiple operational priorities simultaneously
Proficiency with Excel/Sheets, WMS platforms, and operational tooling
Willingness and ability to work on-site at Swish's NYC facility
Preferred
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn't just a job to you
Company
Swish Breaks
At Swish Breaks, we are revolutionizing the live-streaming e-commerce space.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Rimland
Co-Founder
Jesse Rimland
Co-Founder
Company data provided by crunchbase