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Grace Technologies · 3 weeks ago

Field Application Engineer (IIoT)

Austin, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Grace Technologies is accelerating the industrial world’s transition to zero downtime and zero harm. The Field Application Engineer (IIoT) supports sales and customers by applying deep technical knowledge of the company's products in real-world industrial environments, combining sales engineering, technical support, and customer-facing field work.

ConsultingElectronicsHardwareIndustrial AutomationMachinery ManufacturingManufacturingSoftware

Growth Opportunities

Responsibilities

Partner with customers to assess technical needs and engineer effective solutions

Explain product capabilities, configurations, and limitations

Support technical sales opportunities, including development of formal quotes and pricing proposals

Provide remote and on-site application support and installation oversight

Monitor network and asset health at IIoT deployment sites

Serve as the primary field technical support resource for assigned products

Research, prioritize, and resolve customer issues; own assigned support tickets through closure

Develop and maintain deep technical knowledge of the product portfolio

Maintain and update internal technical documentation

Share voice-of-the-customer feedback (including negative feedback) with Product and Engineering teams

Assist development teams by testing new products and features and providing structured feedback

Conduct technical training for customers, sales reps, and distributors

Represent Grace Technologies at trade shows and customer events

Participation in the annual Rockwell Automation Fair required as assigned

Own or participate in cross-functional programs (e.g., Customer Success, Firmware/Software Testing, Production Support) as assigned

Qualification

Troubleshooting networksIndustrial automation knowledgeCRM software experienceCloud architectures knowledgePredictive maintenance technologiesMicrosoft Office proficiencyCommunication skillsTeam collaboration

Required

Ability to troubleshoot wired and wireless networks and computer systems

Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI)

Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA)

Experience using CRM software

Strong customer-facing communication and interpersonal skills

Ability to manage multiple priorities and adapt in a fast-paced environment

Ability to work independently and collaboratively within a team

Proficiency with Microsoft Word, Excel, and Outlook

Valid U.S. driver's license

Willingness and ability to travel up to 50–60% annually (sometimes with short notice)

Associate's or technical degree in engineering or equivalent experience in a related technical field

2+ years of experience in industrial sales, applications engineering, or technical support

Ability to read and interpret technical specifications, blueprints, engineering change notices, and manuals

Ability to prepare reports, technical documentation, and write programming code

Ability to communicate effectively with vendors, customers, and internal teams

Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions

Ability to solve practical problems in environments with limited standardization and evolving requirements

Understanding of fundamental design principles for scalable applications

Ability to create and support database schemas aligned with business processes

Preferred

Working knowledge of cloud-based architectures (e.g., Azure)

Familiarity with MQTT / Sparkplug communication protocols

Experience with predictive maintenance technologies, including: Electrical or mechanical infrared inspections, Dynamic balancing, Airborne ultrasound inspections, Machinery alignment, Motor current analysis (online/offline), ODS or motion amplification